The budget mobile operator 48 says it is working on several roaming issues for customers traveling across large parts of Europe.
In recent weeks, subscribers to the three-owned operator have taken to social media to vent their anger at not being able to connect on public holidays or business trips. One said he had to buy a separate SIM card from a local mobile operator in Germany to access basic services like Whatsapp.
A spokesman for 48 said the problem was multifaceted, with many customers unlikely to be resolved by September.
“Telecom networks in Germany, the Netherlands and the Czech Republic have suspended their 3G services, which means that 48 customers only have 2G services such as calls and SMS when roaming in these countries,” the spokesman said.
“48 is currently working on implementing a 4G roaming solution for September.”
However, some customers outside of these countries have also complained of connectivity issues when traveling. EU law requires mobile operators to offer services while subscribers travel in other EU countries, without roaming costs.
“48 is aware that some customers may have trouble connecting to services when roaming,” the spokesman said of the overall connectivity issue.
“48 is in the process of resolving this issue as soon as possible. The first fix took place in late June and customers should already be seeing improvements in connectivity. The second fix is expected in September. If a customer encounters difficulties, they are asked to contact 48’s support team for troubleshooting. We would like to apologize to our customers for the inconvenience caused.”
48 recently cut the fair use allowance for its All SMS and Calls service from 10,000 to 5,000 per month.
The spokesman said this was to ease potential pressure on Three’s network.
“This change is necessary to protect the 48 network and ensure its customers receive a good level of service,” the spokesman said. 48 has a fair use policy to ensure that all legitimate customers can access our services and that use of the services must be reasonable and fair. This policy has been amended to reflect that the fair use threshold for calling and texting is lowered to 5,000 usage units, down from 10,000 usage units previously. We know that 5,000 usage is enough for the vast majority of 48 customers, with less than 1 pc of customers currently consuming 10,000 usage tiers.
Earlier this year, 48 raised the price of its monthly plan from €10.99 to €12.99 for new subscribers. The service offers 200GB of monthly data, which is higher than budget competitors like Gomo (120GB) owned by Eir.
https://www.independent.ie/business/technology/48-says-no-data-roaming-in-parts-of-europe-until-september-41814751.html 48 says no data roaming in parts of Europe until September