A couple pays £300 to reserve airport parking through Ryanair that ‘doesn’t exist’.

David Wright found his pre-booked parking space unavailable when he arrived at Leeds Bradford Airport as they “don’t process Ryanair bookings” and had to pay an additional £229 for a longer stay

Durham's David Wright lost money pre-booking his airport parking
Durham’s David Wright lost money pre-booking his airport parking

A holidaymaker left £300 out of his pocket after booking airport parking through Ryanair, only to discover it ‘doesn’t exist’.

David Wright, 72, thought he was ready to fly to Limoges in France until he arrived at Leeds Bradford Airport last month.

The retired Durham-based Newcastle University researcher found that meet-and-greet valet parking was unavailable, while airport staff said they could not process Ryanair bookings.

David and his wife Angie, 73, said they were forced to pay £229 to park their Hyundai in the airport’s long-stay car park, despite having already paid £85.57 to Ryanair when booking their flight.

“When we got to the airport, we went to the meet and greet desk in the terminal and were told they don’t process Ryanair bookings,” David said Chronicle Live.

The retired lecturer was told by the airport staff that they could not help


Craig Connor/Chronicle Live)

“We searched for service at Leeds Bradford Airport on my phone and found a webpage that said the service was not available.”

He added: “We weren’t the only passengers in the situation, but at that point we had no choice but to use on-site parking or risk missing our flight.

“I had already paid Ryanair for parking at the same time as my flight and had to pay more on the day to park at the airport.”

David and Angie fly frequently to Limoges where they visit their holiday home about six times a year via either Manchester Airport or Leeds Bradford.

They usually book the long stay parking at Leeds Bradford airport but this time after a successful experience in Manchester they chose Ryanair’s meet and greet service.

David said: “We thought we would try the Meet and Greet offered by Ryanair, not realizing that it wasn’t the service from the airport itself, but another provider called Looking4Parking.”



Craig Connor/Chronicle Live)

When David returned to their home near Durham, they set about investigating the issue and tried to get their money back.

“When we booked the flight and parking together with Ryanair, we assumed it would be relatively easy to get a refund from Ryanair,” David said.

“But we were wrong and it turned out to be quite difficult. I contacted both Ryanair and Looking4Parking but it took me a while to get a response from both companies.”

David then came across another customer who was having a similar issue with Ryanair and wanted to raise awareness in case the issue was more widespread.

A spokesman for Leeds Bradford Airport said it was aware of the problem with parking booked by Ryanair but was not linked to it.

“Leeds Bradford Airport does not offer a valet service which involves leaving a vehicle in the one-hour free parking zone and with a company not affiliated with the airport,” he said.

The couple were due to fly to Limoges, France


Craig Connor/Chronicle Live)

“We offer a meet and greet service in front of the terminal, as well as other direct parking options, but they are not affiliated with this company.

“We encourage people to book directly with the airport to guarantee the purchase of official meet-and-greet parking.”

A Ryanair spokesman said: “This customer has booked a meet and greet parking space at Leeds Bradford Airport with Looking4parking. However, due to a minor temporary IT issue, his reservation was not processed.

“We apologize to this customer for this processing issue with Looking4Parking which has since been resolved and a member of our customer service team has contacted them directly to arrange a refund.”

Ryanair later confirmed that after receiving the receipt from Leeds Bradford Airport, the airline would also reimburse David for the £229 long-stay parking fee at the airport.

They usually fly from Leeds Bradford or Manchester Airport


Craig Connor/Chronicle Live)

Fellow travelers John and Sheila Paton, from Monkseaton, suffered a similar experience earlier this year after buying parking at Newcastle Airport through Ryanair, provided by Looking4Parking.

Like David, they ended up paying for parking at Newcastle Airport as they were running out of time to catch their flight to Malaga.

Ryanair eventually refunded the money for both the Looking4Parking booking and the Long Term Stay Fee at Newcastle Airport, but John claims it took almost a month and around 20 emails to get his original £49.67 refunded.

It then took a further two weeks for the extra £66.67 to be refunded.

The Mirror Online has reached out to Looking4Parking for comment.

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https://www.mirror.co.uk/news/uk-news/couple-down-300-reserve-airport-27155334 A couple pays £300 to reserve airport parking through Ryanair that 'doesn't exist'.

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