A disabled mother “felt Pontin’s manager’s spit on her face” during argument over family leave

Lynsey Halliday, 39, of Norris Green, Liverpool, said a manager at Brean Sands Pontins became so angry when she contested a change to her booking that she felt his spit hit her face

Lynsey Halliday and her son Dylan broke down in tears
Lynsey Halliday traveled six hours to find the room she had booked was not available

A disabled mother said she felt spit on her face when a vacation manager yelled at her.

Lynsey Halliday and her family traveled six hours to Brean Sands Pontin in Burnham-on-Sea to learn that the cabin they had booked was indeed being serviced and could not be used.

The 39-year-old said staff offered the party unsuitable replacements that didn’t meet their needs and were reportedly told “take this or just go home”.

Norris Green, Liverpool’s Lynsey said that when she challenged the decision, a manager “jumped right in her face like a bulldog,” she reports the Liverpool echo.

She explained: “He was so close to my face that I could feel his spit on my face as he spoke and it was really intimidating.

“I said, ‘We drove all the way and you tell us you either take this or you go home’.”

Lynsey said the party of six were offered two apartments with single beds


Lynsey and her mother are both disabled and as the eighth birthing cubicle was not available they were offered two one bed apartments for six of them.

It would have meant Lynsey had to sleep on a sofa, which her condition would have made impossible.

She was diagnosed with chronic juvenile arthritis at the age of 14 and had major knee surgery in January.

The group – also consisting of Lynsey’s son Dylan, 11, parents, brother and his daughter – had arrived on Monday night after a long drive.

Lynsey and her son Dylan


Lynsey Halliday)

“I explained that I was disabled and my mother was disabled and there was nothing else they could offer us, maybe something with two bedrooms,” she said.

The young employee spoke to her manager before passing on his message that if she didn’t want to, the alternative should go.

Lynsey said there was no apology and she replied, “Sorry,” before asking if she could speak to the manager directly.

The girl then started crying, which prompted the manager to rush out to confront the stunned mother, she explained.

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“The manager came right in my face like a bulldog and said, ‘You just made that girl cry’.

“I explained that I was sorry if she was upset, but I was just asking about the manager.”

Lynsey said the manager walked away before returning with a security guard and told her the family was being evicted.

She claimed another family had also been told to leave and several guests were at the front desk to lodge complaints.

Lynsey said she would never book there again


Hadyn Iball / North Wales Live)

She continued: “I can imagine the staff must have had a hell of a day with people complaining but when you book a holiday you expect everything to be right.

“It was a childhood vacation that we used to take.

“My son has been fighting the most because his father is not around and he is very protective of me.

“He started trying to thrash around and my mum had to hold his arms down.

“I had to take him out because he was just in a state.

“He sat there clenching his first ones, shaking and squinting his eyes.”

Lynsey and her brother often vacationed at Pontins, usually for two-week stays, and she hoped to have a similar experience 30 years later.

She said she “cried all night” after she left and the family have since stayed in two hotels which would have cost an extra £424 on top of the £240 spent on Pontins.

“After that I would never book there again. Never,” she added.

The Mirror has reached out to Britannia Hotels, owners of Pontins, for comment.

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