Passengers returning from Amsterdam on a KLM flight panicked after a huge row over missing luggage broke out at Manchester Airport on Sunday.
The incident happened as the plane was delayed in landing at the airport at 11:45 p.m. instead of arriving at 10:20 p.m. local time on Saturday as planned. The late arrival infuriated the passengers when a Video Two men who threw punches at each other near the baggage carousel emerged, according to a report.
The air was already tense before the clash erupted, when passengers were told their luggage was still stuck in Amsterdam due to a ground staff strike. The lack of a definitive answer further escalated the situation. A letter was given to passengers telling them that due to “unforeseen operational challenges” airport staff are unable to provide an estimated time frame within which their baggage would arrive at the airport.
Spectators caught the melee that ensued after chaos broke out between passengers at the airport. As videos went viral on social media, users called Manchester Airport staff and KLM airlines for failing to address passenger issues and letting the situation spiral out of control.
“S**t show at @manairport last night. Shocking message from @KLM no respect for their customers or their poor employee they left behind to take care of 200 passengers and received verbal and physical attacks. No security. No police. JOKER!!” said one tweet.
“Now back home and thanks but no thanks KLM no cases and manchester airport staff not very helpful but then there was an argument between 2 passengers. Funny times, did anything else happen while we were away?” Another tweet said.
According to a passenger who took the video, people hit on the employee and accused him of lying. “Mess at @manairport last night. No baggage brought on the flight from Amsterdam. A fight has broken out,” a tweet said, in part.
“@KLM only sent one man to distribute letters to baggage claim when it was obvious people were going to be angry. He was verbally and physically attacked. JOKE! Why didn’t they tell us in Amsterdam???” The tweet continued.
Another passenger pointed out that the letters had been misprinted. “And the reclamation letters were wrong. It wasn’t Baggagesolutions, it was Globalbaggagesolutions,” he wrote in his tweet.
Later, the passenger informed about his missing luggage. “I received information direct from KLM, status check now, 1 case of 2 on the way now,” he added.
https://www.ibtimes.com.au/massive-brawl-ensues-among-passengers-over-lost-luggage-airport-video-1838491?utm_source=Public&utm_medium=Feed&utm_campaign=Distribution A massive fight breaks out among passengers over lost luggage at the airport [Video]