Aer Lingus passengers complain of “huge queues” due to problems with the online check-in system

A number of Aer Lingus passengers have expressed frustration with the airline’s online check-in system.

Passengers cited problems checking in online on the airline’s app, which meant they couldn’t access their boarding pass and could only check in at the airport.

A passenger filed a complaint with the airline’s Twitter page just after 2pm this afternoon, saying: “Once again huge queues at Dublin Airport due to @AerLingus online check-in being down for most of the last 24 hours was. My advice is to come as early as possible as the check-in queue is huge at the moment.”

Another passenger said: “I was having trouble trying to check in online for my flight from Amsterdam to Dublin today. Can you please point out any problems? Many Thanks!”

While another passenger said: “@AerLingus once again unable to check in online today, unable to access online travel management. When will you get a reliable server?”

This came as Aer Lingus experienced technical difficulties on September 19 which caused difficulties for a number of passengers departing from Dublin Airport.

At the time, the airline issued a statement, saying: “We are aware that some customers are again having trouble checking in and managing their bookings online through our website and mobile app. Our team is working to resolve these issues as quickly as possible.”

Meanwhile, thousands of passengers were thrown off balance when Aer Lingus’ online check-in systems went down on Saturday 10 September.

On September 9, the airline confirmed the traffic chaos was caused by a cut fiber optic cable at the offices of its UK cloud service provider.

In a statement sent to affected passengers, Aer Lingus CEO Lynne Embleton said the connection problem was due to “disconnected damaged construction work”.

Independent.ie has contacted Aer Lingus and is awaiting a response.

https://www.independent.ie/news/aer-lingus-passengers-complain-of-huge-queues-due-to-problems-with-online-check-in-system-42017846.html Aer Lingus passengers complain of “huge queues” due to problems with the online check-in system

Fry Electronics Team

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