There were chaotic scenes for Aer Lingus passengers yesterday as the airline’s boarding software crashed and all flights from 2pm were cancelled.
In total, Aer Lingus had to cancel a total of 51 flights yesterday – mainly to and from Dublin, as well as to European and UK destinations.
However, last night an airline spokesman said the disruption in connectivity has been fully restored and Aer Lingus has taken steps to bring all of its systems back online.
The spokesman said the Sunday timetable “is intended to continue to operate as usual” but warned there could be delays. “Intended passengers should check the Aer Lingus website for updates,” they warned.
Aer Lingus confirmed it will operate all of its transatlantic services from Dublin today, “albeit in some cases with delays and reduced passenger numbers due to security restrictions in place as a result of the system failure”.
The statement continued, “We have made additional customer service representatives available to handle the high volume of calls – but please be patient as we attempt to respond to all customer inquiries.”
Fear grew for thousands of Garth Brooks fans scheduled to fly in and out of town yesterday afternoon.
The airline has ruled out a hacking incident and confirmed that any customer affected by the disruptions can change their travel plans either through their call center or social media channels free of charge or receive a refund.
In addition, all flights from Europe to Dublin were canceled yesterday afternoon and evening, with the exception of flights from Spain and Portugal.
The cancellations were caused by “a major technical problem” that prevented thousands of passengers from checking in.
Spiraling queues formed throughout Saturday afternoon and into the evening as thousands of frustrated passengers queued outside and inside Terminal Two.
At first, Aer Lingus tried to check-in each passenger manually – but then decided to cancel all short-haul flights and tell the remaining passengers not to come to the airport for the rest of the day.
In cities across Europe, passengers scheduled to fly to Dublin complained about the lack of clear information.
An initial statement from Aer Lingus confirmed the issue: “Due to a major incident at a network provider, our cloud-based systems that enable check-in, boarding and our website are currently unavailable.”
It said a UK network provider servicing its cloud-based system had experienced a “major disruption in connectivity”.
Throughout Saturday morning, customers reported long queues at the airport as Aer Lingus check-in for previous flights was processed manually.
Tadgh Lynch and Liz Ryan were two of thousands of people waiting in Terminal Two from lunchtime. They didn’t know if their planned trip to Vancouver would go ahead, but feared it “wouldn’t happen.”
It should be the first family vacation with daughter Lilly (3) and son Tadgh Óg (1).
The couple, who live in Kilkenny, arrived at 10am for the 1.10pm flight.
“It looks like we’re going to miss the flight today so let’s hope they give us a flight tomorrow or we just cancel and book for another time,” Mr Lynch said.
https://www.independent.ie/irish-news/news/aer-lingus-says-flights-to-resume-today-after-online-collapse-41979531.html Aer Lingus says flights are set to resume today after the online meltdown