After Covid hammered driving test staff, survey shows stress level is a key concern for the Road Safety Board

Almost a quarter of driver testers and technical staff did not feel safe at work during the Covid-19 pandemic, while 45 percent said their jobs had been negatively impacted by the virus.

A survey of employees at the Transportation Safety Agency also found that a third of employees felt that high-performing employees were poorly recognized and 26 percent were dissatisfied with the level of collaboration in the workplace.

There was also a large number of employees, approximately one in three, who felt that senior managers did not consult employees on important decisions.

Over a third of employees also said they felt stressed at work, while just 60 percent felt they could switch off when they weren’t on duty, the survey found.

The Transportation Safety Board initially refused to release a copy of the survey, saying the information was confidentially provided by employees.

However, it was later released after an internal review under freedom of information laws.

Working remotely proved to be a popular option for employees who were able to. In the survey, 90 percent said working from home or blended working would be a permanent option in the future, and 81 percent said they could do their jobs remotely.

Additionally, 84pc said communication was effective while working from home and 76pc said they felt “as motivated as ever” about their work during Covid-19.

For certain remote workers, including driver testers and technical staff, the pandemic has been more challenging, and while 58 percent felt the workplace measures put in place by the RSA made them feel safe, 15 percent disagreed, and 8 percent “totally.” ” disagreeing.

There were overwhelmingly positive results in the areas of customer management and communication. More than 80 percent of employees agreed that they were treated with respect, supported, kept informed and consulted on matters affecting them.

The employees were also pleased that the RSA was doing a good job for their customers. Overall, 81 percent of employees felt that the service provided by their department was “excellent,” while 72 percent felt that RSA did “whatever it took” to keep customers happy.

Just over 50 percent believed RSA customers felt they were doing a good job, with 12 percent of employees either disagreeing or strongly disagreeing.

Findings were slightly less positive when it came to staff roles and development opportunities, as 21pc felt they were not given an opportunity to develop their job skills, while 22pc felt the RSA was not making optimal use of them. One in five employees disagreed that there were viable opportunities for advancement.

In an evaluation, the RSA said the results were generally positive and that staff engagement had increased in recent years, although not so much at test centers and among technical staff.

There was an overall wellbeing score of 69 percent, but work still needed to be done on internal communications, personal development and new ways of working for remote workers.

A presentation on the research said: “Key development areas highlighted include cross-departmental collaboration, recognition and people development. Management relationships are a key factor in overall employee satisfaction. as well as learning and development opportunities.”

A spokesman for the RSA said they were committed to supporting strong employee engagement. He said the survey was conducted in 2020 during Covid-19 restrictions when “services were being provided [was done] under very difficult conditions”.

“Regardless of, [we were] I am very pleased with the 84 percent satisfaction level – above the industry standard – and 80 percent of employees saying they are proud to work for the RSA,” he added.

“Additionally, employee acceptance of our goals and vision was measured at 91 percent, indicating our employees have a clear understanding of the critical role they play in realizing our mission.” After Covid hammered driving test staff, survey shows stress level is a key concern for the Road Safety Board

Fry Electronics Team

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