AIB has admitted it is currently experiencing “technical difficulties” with its internet banking and app services.
The bank said its credit card services team is currently seeing a “higher than normal volume” of calls as customers reported waiting on hold for up to an hour.
Many customers took to social media to express their frustration with the banking service as they were unable to complete transactions on Thursday afternoon.
In a statement issued to Independent.ie, AIB apologized for the inconvenience and said: “Due to technical difficulties, customers may experience delays in logging into AIB Internet Banking and the Mobile Banking App.”
“The issue also affects card e-commerce transactions that require strong customer authentication. We are working to resolve the matter and apologize for any inconvenience,” the statement said.
Some customers reported that they were unable to access their account online or log in using the verification feature.
Other users also stated that they were unable to transfer funds to their Revolut account as a result.
One Twitter user wrote: “Is there a problem with the @AIBIreland app? I cannot book or pay for online services. The Verified by Visa process does not work. Push notifications are enabled.”
A second user said: “@AIBIreland.. Your mobile app and web services have been down for 1 hour already! We live in 2022, how can this happen? Shocking.”
While another user wrote: “@AskAIB Are there any problems with the AIB banking app?
Independent.ie has contacted AIB and is awaiting a response.
https://www.independent.ie/news/aib-admits-technical-difficulties-with-banking-app-41574780.html AIB admits “technical difficulties” with the banking app