Alexa not working? Explanation of problems, problems and unresponsive errors

AMAZON Alexa was down for thousands of users during a mysterious outage on January 21, 2022.

Technical issues mean the virtual assistant doesn’t respond to voice commands, leaving users unable to use their smart device.

Alexa is included in Amazon's Echo smart speaker range


Alexa is included in Amazon’s Echo smart speaker rangeCredit: Alamy

What happened to Alexa?

Amazon Alexa went down on Friday morning, leaving thousands of Britons unable to turn on their lights or turn off alarms at home.

Problems with the virtual assistant, which powers millions of devices around the country, began around 7:00 a.m. GMT, according to online problem trackers.

About 4 hours later, Amazon announced that the services were back to normal.

More than 8,000 people have documented issues with Alexa on DownDetector, a website that monitors the status of online platforms.

According to user reports, Alexa did not respond to voice commands. People who tried to wake up their Amazon Echo speakers were met with a red warning light.

Gadgets show a solid red ring around their outside when the microphone has been turned off or there is a problem with the device.

Video on social media shows Alexa devices saying: “Sorry, this device lost connection”.

On Twitter, users claimed that they were unable to turn off their morning alarms or turn on their smart lights due to a power outage.

As well as the UK, Alexa has dropped across parts of Europe and India. US users were not affected by the outage.

An Amazon spokesperson said: “This morning, we experienced an issue that impacted the ability of some Alexa customers to interact with the service.

“Alexa service is working normally now.”

It’s not clear what caused the problem with the virtual helper, which is powered by Amazon’s artificial intelligence technology.

How to check if Alexa is faulty?

It’s obvious when your Alexa device is having problems, but it’s harder to find out if the problem is widespread.

If something is wrong with Alexa, your Echo speaker will display a uniform red ring around its outside.

That’s the analog signal it shows when you turn off the microphone.

If you try to communicate with Alexa, the assistant will usually notify you that an error has occurred.

For example, in the event of a connection failure, the AI ​​will say: “Sorry, this device lost connection”.

There is no official channel to investigate whether the problem is specific to your device or more common.

The first places to check would be DownDetector and social media platforms like Twitter.

If you’ve discovered that many people are reporting problems with their Alexa devices, then you know that the fault may lie with Amazon.

It’s also worth watching Amazon Alexa and Amazon customer service Twitter pages.

Try snapping @AmazonHelp a message to see if they can fix the problem. You can also chat with customer service via Amazon’s website, here.

Previous Alexa stopped working

  • January 21, 2022: Alexa travels around Europe during mysterious blackout
  • December 7, 2021: Amazon servers down causing problems for Alexa
  • May 16, 2019: Users worldwide report problems with Echo speakers
  • September 26, 2018: “System crash” resulting in hour-long downtime
  • March 2, 2018: Digital assistant experiencing US outage
Alexa is loaded into millions of gadgets across the UK


Alexa loaded into millions of gadgets across UKCredit: Alamy
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Fry Electronics Team

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