Angry customer calls police over price of decaf espresso – and cafe fined £850 – World News

Francesco Sanapo, the angry owner of Ditta Artigianale in Florence, Italy, says the man was so angry he paid £1.70 for the coffee shot that he called the police – but they sided with the man customers

Police sided with the customer, who complained that the price was not displayed – and was too high

A man called the police after finding out the price of his espresso – and landed the cafe in hot water.

Ditta Artigianale in Florence, Italy, was fined a whopping sum after the customer’s complaint was taken seriously.

The man called the police after being charged €2 (£1.70) for his decaffeinated coffee shot.

He said the price wasn’t listed on a menu behind the counter and that the store broke the law by serving the coffee without telling him how much the product would cost.

The mistake meant the owner was fined €1,000, around £850, and he made his opinion clear on social media.

Ditta Artigianale’s owner was furious at the hefty fine



Francesco Sanapo defended his coffee, which he says comes from a small plantation in Mexico.

He said it’s always “prepared with great care by my baristas.”

He further argued that the price of the espresso would be displayed on a digital menu.

“They fined me because someone was offended for paying two euros for a decaffeinated coffee. Can you believe it?” Sanapo said after receiving the letter from the police.

The cafe has won several awards, but one man didn’t enjoy his visit


(Getty Images)

“Even today, someone can get so angry that they mobilize the police, who see us in the wrong because of an outdated law. This law needs to be changed because otherwise 99.9% of bars and restaurants would easily fail.”

Regulars were quick to side with the owner.

“If this customer went to London he would call the FBI,” one wrote on Facebook.

It’s not the only minor complaint that someone has bothered the police with.

A Burger King customer who called 911 to request action because her meal was not perfectly cooked.

The woman was quickly taken to her seat after being slammed for wasting time by emergency services.

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The fast-food giant has released audio from a 911 call that was handed to him by police.

The American is heard ranting about her experience at a drive-thru, to the dispatcher’s shock.

She claims she asked the staff four times to make her western barbecue burger exactly how she wanted it.

After she opened the bag, the diner called for an officer to come to her before telling her she had no criminal complaint.

“Okay, what exactly do you want us to do for you?” the worker is heard saying.

“We can’t go out there and get them to make you a cheeseburger the way you want it.”

Amazingly, the woman replies, “Well, you’re supposed to be here to protect me.”

The confused dispatcher bites back: “Over a cheeseburger?”

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