Angry easyJet passengers were stranded at the airport with a “stack of 400 bags” as the flight was cancelled

Travelers at Edinburgh Airport have been told to collect their luggage and leave after their flight was canceled at the terminal in what one passenger called a “muddle”.

Travelers waiting to board an airplane
Passengers were stuck at Edinburgh Airport with a “stack of 400 bags”.

Smoking easyJet passengers had to wait for hours in a terminal before their flight was eventually cancelled.

According to one, around 400 bags were left stacked in Edinburgh Airport’s baggage hall after disappointed customers were told to collect them and leave.

Crowds had turned up for the flight to Amsterdam on Tuesday night, with many arriving early to make time for queues at baggage claim and security.

However, after arriving in the departure hall, their flight was delayed first by an hour, then by another two.

At around 8:30 p.m., the airline announced that the flight would be canceled and all passengers would be asked to exit the airport.

Speak with Edinburgh Live Speaking about the “mess”, Austin, 27, said there were no easyJet staff at the airport to give them instructions on what to do once the flight was cancelled.







PhD student Joe Nockels, 24, was also hoping to board the Amsterdam flight to meet his parents
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Picture:

Edinburgh Live)

He said: “I got into the airport and security took ages to get through, then the flight was three hours late and then it changed and the board said go on the easyJet app.

“Went into the app and it said cancelled, but there was no easyJet staff at the airport, we were just told to go and get our bags.

“We all went down to the baggage hall and there must be 400 bags from the canceled flights. I travel to Amsterdam for work and travel most weeks but the next available flight they could put me on was Friday a huge knock.

“I’m lucky to have a house here, but what if you were here on holiday and there were no staff, you had nowhere to go and three days before you could catch your next flight.”

PhD student Joe Nockels, 24, was also hoping to board the Amsterdam flight to meet his parents for a holiday that has been twice delayed due to the pandemic.

However, with no alternate flight available by Friday, Joe had to request a refund and cancel the entire trip.

He said: “It was only supposed to be an hour-long flight, which was pushed back to 8.30pm and then back to 10pm while we were in the terminal.

“They didn’t just cancel it right away, which was quite frustrating, they just kicked the can down the street, which was a bit of a waste of time.

“My parents drove to Amsterdam from Sheffield, so they’re still here and can go on holiday, but I can’t come to their place. The next available flight was Friday and they are going home on Saturday.”

An easyJet spokeswoman blamed a problem with the plane and apologized to passengers.

She added: “We deeply regret that flight EZY6925 from Edinburgh to Amsterdam on May 31st was canceled due to a technical issue and unfortunately no replacement aircraft was available to operate the flight.

“We have given our customers the option to rebook or receive a full refund and hotel accommodation, along with information on how this can be arranged online or via the app.

“Nevertheless, we fully understand the disruption this will have caused to their plans and we are deeply sorry. Our team will reach out to Austin to apologize for their experience and issue a full refund.”

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https://www.mirror.co.uk/news/uk-news/angry-easyjet-passengers-stranded-airport-27128304 Angry easyJet passengers were stranded at the airport with a "stack of 400 bags" as the flight was cancelled

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