Apple agrees to pay customers for defective MacBooks in multimillion-dollar settlement – check if you’re eligible

APPLE has agreed to pay some customers a settlement after allegedly learning about a broken feature on one of their devices.

There have reportedly been complaints about sticky keyboards on some Apple MacBooks for years, pro CNET.

According to reports, some models of 2015-2019 MacBooks were bugged with the butterfly keyboard design

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According to reports, some models of 2015-2019 MacBooks were bugged with the butterfly keyboard designPhoto credit: Getty

In 2015, Apple introduced consumers to its butterfly keyboard design on the then-new generation of MacBooks.

However, they were immediately rejected because the keyboards stuck and were relatively ineffective.

This ultimately led to a class action lawsuit in 2018, in which plaintiffs claimed Apple knew the keyboards had problems and “fraudulently concealed” them.

They further claimed that MacBooks were knowingly distributed with “characters that repeat unexpectedly, letters or characters that don’t appear, and/or the keys feel ‘sticky’ or don’t respond consistently.”

In 2019, Apple ditched the butterfly keyboard and instead introduced the Magic Keyboard, which uses a typing system similar to most computers and laptops.

Former Apple marketing director Phil Schiller told CNET that some people liked the butterfly keyboard and others didn’t, but it ultimately had some “quality issues” that they needed to improve.

Back in July this year, Apple finally I Agree to a $50 million settlement in the case.

In the filing, however, they allegedly denied any wrongdoing on their part.

Then, on Nov. 28, a California court granted preliminary approval, allowing some MacBook owners to receive emails about what their share of the payout will be.

How to find out if you’re eligible for a payment

Those who claim to qualify for payment should receive an email in December

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Those who claim to qualify for payment should receive an email in DecemberPhoto credit: Getty

Any customer who bought a MacBook from 2015-2019 and had to replace some keys on their keyboard or the entire keyboard themselves is eligible for the Settlement Amount.

A website The lawsuit also has information on the exact MacBook models included, if you’re not sure.

However, knowing how much money you get is another story.

According to reports, it all depends on how many repairs you’ve had to perform on your MacBook model.

If you have had to replace several keyboards within four years, you belong to “Group 1 of the comparison group members”.

That payment will be somewhere between $300 and $395 and you should receive an email for it by the end of December.

For just one replacement, you qualify for Group 2, which gets up to $125, but you have to make a claim for this on the settlement side.

You can also reportedly still qualify for Group 1 membership if you receive two or more “top case” spares before November 28, 2024.

For more information, a claims administrator’s phone number is (855)-579-1311.

The case will have a final approval hearing on March 16, 2023. Anyone who qualifies should expect payment to appear in their account after this date.

In terms of related content, The US Sun reports on Apple’s recent problems with its AirTag accessory, as it has been used by criminals to stalk and steal.

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The US Sun also has the story of Apple’s warning about the specific actions that are a “battery killer” for your phone or gadget.

https://www.thesun.ie/tech/news-tech/9950972/apple-agrees-pay-faulty-macbooks/ Apple agrees to pay customers for defective MacBooks in multimillion-dollar settlement – check if you’re eligible

Fry Electronics Team

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