APPLE has been forced to offer iPhone owners special advice on how to work around an issue with one of the company’s popular apps.
Just before Christmas, users complained about problems with the Home app, which is used to control smart devices.
The company recently rolled out a new Home app architecture designed to make everything better.
But some said when they tried to update their kit, they got stuck on “updating” or “configuring.”
Others claimed HomeKit devices are gone entirely.
And invitations for other people to check your stuff also seem to have failed.
As a result, Apple retired the new feature.
On its support page, the company said: “We have temporarily removed the option to upgrade to the new Home architecture.
“The upgrade option will return soon.
“If you have already upgraded, you will not be affected by this change.”
Most Read in Cell Phones & Gadgets
The iPhone maker has also released a guide for anyone who can no longer connect to a home or receive or accept a home invite.
On the invited users’ iPhone or iPad, you need to open the Home app and tap the three dots to see a list of homes.
Select a home followed by the three dot menu and then home settings.
Scroll down until you see Remove home page.
The next thing to do is restart both the invited user and the homeowner’s iPhone or iPad, as well as any Apple TV and HomePod devices you have in the house.
On the owner’s iPhone or iPad, go to the Home app.
Delete any pending invitations for the invited user.
Tap the three-dot menu followed by Home Settings.
Tap the guest’s name, then tap Cancel Invitation.
Finally, resend the invite and it should work.
The best tips and hacks for phones and gadgets
Looking for tips and hacks for your phone? Want to find these secret features in social media apps? We’ve got you covered…
Get the latest news about WhatsApp, Instagram, Facebook and other tech gadgets here.
We pay for your stories! Do you have a story for The Sun Online Tech & Science Team? Email us at firstname.lastname@example.org
https://www.thesun.ie/tech/9967120/apple-home-app-upgrade-problem-fix/ Apple tells millions of iPhone owners how to ‘fix’ a broken app after user complaints