Michael Callaghan said his family could not afford to go on holiday this year without the refunded money, despite no major travel restrictions for the first summer since the pandemic began
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A British Airways customer has said he is still waiting for a £5,200 refund for a holiday booked three years ago.
Michael Callaghan, 57, of Worcester, was due to travel to Orlando, Fla., to Walt Disney World.
He had booked the dream holiday in January 2020 – over three years ago and before travel restrictions were put in place in the wake of the Covid pandemic.
Mr Callaghan said his family could not afford to go on holiday this year despite no major travel restrictions for the first summer since the pandemic began.
He told The Telegraph: “We were first offered vouchers to rebook for the following year, which we did, but we asked for a refund in July 2021.
“The resort was celebrating the 25th anniversary of Walt Disney World and it was more expensive to stay there.
“But after almost 10 months – nothing. Trying to find someone to talk to was like banging my head against a brick wall.”
A BA spokesman apologized for the delays and confirmed Mr Callaghan’s refund has now been “done”.
Have you had trouble getting a refund from British Airways? Let us know: email@example.com
If your holiday has been canceled by an airline you are automatically entitled to a refund or you should be able to rebook on another flight.
You may have to pay price differences on plans if your new data is more expensive. However, you may be entitled to compensation in addition to canceled flights.
You may also be offered a voucher from the airline to use towards a future booking – you can choose this option if you wish, but if you prefer a full refund you are entitled to it.
If you are halfway through a journey, you also have the right to fly back to your original airport of departure.
Last week, MoneySavingExpert Martin Lewis explained how thousands of holidaymakers should be checking if they’re owed up to £505 each.
To be entitled to compensation, you must have been informed of your canceled flight less than two weeks ago and have been offered an alternative flight that will delay you by at least two hours.
Visit citizenadvice.org.uk for more information.
It comes after British Airways, easyJet and Ryanair canceled hundreds of trips in recent months.
The airlines have blamed the high staff shortages caused by the corona virus for the fact that flights cannot be operated.
We’ve rounded up the ten major UK airports hardest hit by Heathrow to Manchester flight cancellations.
https://www.mirror.co.uk/money/ba-customer-still-waiting-5200-26915574 BA customer still awaiting £5,200 refund for Disney holiday booked three years ago