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Being a Flight Attendant is a Dream Job. Now it’s a nightmare.

However, masking equipment creates the most problems and the greatest risk for flight crews. A flight attendant with 25 years of airline experience told me about a passenger who repeatedly refused to put a mask on her young daughter. As she left, after the flight attendant said, “Good night,” the woman looked her straight in the eye and threw the crumpled mask at her face. Last month, on a Delta flight from Dublin to New York City, a 29-year-old man repeatedly refused to wear a mask, pulled down his pants and exposed his ass, threw a can at a passenger and put on his cap. self. According to the FBI. Then the man took his hand and told the pilot, “Don’t touch me.” A few months earlier, after a Southwest flight attendant asked a woman to fasten her seat belt, place a tray on a table, and put on a mask to cover her nose, the woman stood up and repeatedly punched the attendant. tablets, causing the person to bleed and chipped three teeth.

The threats are great enough that Roger, who has flown for seven years, now avoids being a flight attendant: Unnecessary risk and responsibility. Another flight attendant who asked me to use his middle name, Wilson, said he wouldn’t apply for jobs where he would be the only flight attendant on smaller planes, like a 50-seat van. which he did last year when a 6-foot-3 and £200 passenger refused to wear a mask. As Wilson approached him, the man stood up and held out his hand and arm, essentially saying no. Wilson was trapped 30,000 feet in the air and only the pilot sat behind a bulletproof door to assist him. He reported the incident to the pilot, but when everyone got off the plane, the passengers left. “I get all these emails from the airline saying we support you, and then I just feel alone and far out,” he said. “I’m stuck in a tin with this guy. It’s not like I can run. I know he can get his nose out of me. “

Roger said he has filed more than 30 complaints about unruly passengers and has never received a response from the airline. Same goes for another flight attendant who told me she filed 100 reports. In a union survey of flight attendants last year, 71% said they received no follow-up from airlines after filing an incident report and the majority saw no effort to resolve it. passenger behavior. The Flight Attendants Association-CWA has called on airlines to improve communications with flight attendants. “Airlines are doing a good job in referring complaints to the FAA for investigation,” said Taylor Garland, a spokesman for the federation. “But there’s not a feedback loop with the flight attendants.”

When I contacted several airlines about the issue, they either did not address it directly or said they review the report and contact their crew member or flight leader. Some flight attendants told me that these days they only file reports sporadically or have stopped altogether. Not only are they tired, but they often have to file reports during non-work hours – and they don’t believe it makes a difference.

Flight attendants also feel isolated in other ways. “I used to get off a flight in DC, change into my uniform, call an Uber, and walk around the National Mall and the Smithsonian,” Roger told me. “Now I go to my hotel room, order takeaway, turn on the TV. I haven’t had a meal with the crew for a long time.” As he put it, he became a “strong agitator”. Those are the crew members who, after the day of flight is over, they return to the hotel, close the back door, lock it and only go out when the working day starts again. They were once a minority, but now the fleets are full of them, either out of fear of Covid or just out of exhaustion. And in some cases, they have no other choice. In Tokyo and Seoul, top destinations for senior flight attendants, crews are now completely unable to leave their hotel rooms because of national pandemic regulations, with the exception of travel to and from their hotel rooms. go from the airport.

I spoke to a waiter in January who called in sick because he was exhausted from over a week of 4am and 2pm alarms. A few months earlier, he had been stranded in Chicago overnight after several last-minute schedule changes due to delays and staff shortages. He was stuck in an airport lounge until 3:30 a.m. when his airline found an empty hotel room for him. (He had to wake up at 6 a.m. to catch a flight home.)

“How much more do they expect us to take?” Nas Lewis, a flight attendant, said. “We’re at the end of our intelligence.” Last year, when a passenger arrived late on an overbooked flight, Lewis, who had been flying for seven years, looked for a possible seat for her. When Lewis found nothing, passengers screamed and shoved her. Lewis did not report the incident. “A long enough day,” she said.

https://www.nytimes.com/2022/02/16/magazine/flight-attendants-covid.html Being a Flight Attendant is a Dream Job. Now it’s a nightmare.

Fry Electronics Team

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