Big energy company sets up £5million hardship fund – check if you’re eligible for help

Shell Energy has launched a hardship fund for struggling households, offering a £5million pot of cash to help customers cope with the cost of living crisis. It comes after Ofgem’s price cap skyrocketed by nearly £700 last week

Shell Energy customers can access a new hardship fund
Shell Energy customers can access a new hardship fund

Shell Energy is the latest energy company to launch a hardship fund for struggling households, promising a £5million pot of cash to help customers.

The multi-million pound funding can be used to reduce your bills or set up a new payment plan – but you have to apply for it.

If you are a Shell customer you will need to contact the company and they will direct you to the payment support system.

A Shell Energy advisor will then discuss your situation with you, so you will have to explain why you are having trouble paying your bills.

Each grant is treated on a case-by-case basis, so there are no set criteria that you must meet in order to apply for a grant.

You can contact Shell Energy on 0800 011 5166 or You must tell them that you want to access the hardship fund.

How the energy bill crisis is affecting you

If you have problems, you should apply as soon as possible, as the money can run out at any time.

The scheme is likely to be in high demand after energy regulator Ofgem raised its price cap by almost £700 last week.

The price cap for direct debit customers on a standard tariff has risen by £693 since April 1, from £1,277 to £1,971 – a whopping 54% jump.

Are you afraid to pay your energy bill? Let us know:

Prepay customers have been hit harder, with a £708 jump from £1,309 to £2,017.

The price cap sets a limit on the tariffs a supplier can charge for each unit of gas and electricity and is currently renewed twice a year.

The advisor not only helps you with your bills, but also shows you ways to reduce your energy bills.

What other energy hardship funds and grants are there?

Shell Energy isn’t the only provider offering a hardship fund or grants for desperate families struggling with the cost of living crisis.

British Gas has an Energy Trust fund which is accessible to everyone, not just British Gas customers, provided they meet the eligibility criteria.

You can also get help from the following energy suppliers if you are already a customer:

The exact eligibility requirements vary depending on the energy supplier. In some cases, you must use certain services in order to apply.

Generally, before applying, you must first have spoken to a debt counselor and you must provide proof of your income and explain why you are behind on your bills.

You can also use Turn2Us’ free grant finder tool to see what help is available where you live.

If you’re having trouble figuring out what grants or help you might be eligible for, speak to one of the specialized energy charities.

They can also help you if you think you have been treated unfairly and want to make a complaint.

For more comprehensive debt help, speak to:

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Fry Electronics Team

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