Bray DART: Irish Rail apologizes after passengers at Bray were ‘engaged in a very distressing situation’ after the air show

Irish Rail has apologized to customers who “found themselves in a very distressing situation” while traveling on the Bray service yesterday afternoon.

In a statement on Sunday, Irish Rail said the 1.45pm Connolly/Bray train was forced to stop on its approach to Bray when “a number of people forcibly opened doors and walked onto the tracks”.

The railway company then had to stop operations. However, many passengers complained on social media about the lack of air conditioning on board.

Communications Officer Barry Kenny said yesterday was a “very busy day” as the Bray Air Show coincided with the All-Ireland Final.

“We obviously apologize to the people who have found themselves in what has been a very distressing situation for many customers,” he told RTÉ Radio One’s Morning Ireland.

“It was obviously a very busy day, at 2.55pm the last of nine additional darts we were running for the Bray Air Show was waiting on a platform just outside Bray Station.

“On this dart, a small number of people pushed open a door, although it literally took a few minutes for the dart to hit the platform. And once these people had done that and were on the platform, we obviously couldn’t run a train into or out of Bray Station until it was confirmed that the platform was clear.

“That then triggered a domino effect because the delay became permanent because the conditions were very difficult, it was very crowded on board and it was also a warm day. Others then decided to get off the train because of the delay and even out of genuine concern.

“What started as a short wait for a platform then unfortunately led to this further delay where other people, out of genuine concern for themselves, decided to get off the train, meaning we had an uncontrolled number of people on the route .”

Mr Kenny said emergency services and gardaí were then deployed to help passengers and clear the line.

He said Iarnród Éireann understands it has become a “chaotic” passenger experience and will investigate the incident.

“So from that moment at 2.55pm when the first people got off the train it was around 5.15pm by the time the line reopened,” he told RTÉ’s Morning Ireland.

“In terms of heat on board, the various trains involved would have had either windows that opened or air conditioning. Apparently when a train stops it reduces airflow through the train and it got very warm.

“It took some time to get to some of the more distant trains we will investigate all this was one of the busiest days on the Dart and it got chaotic and very annoying for a lot of people and certainly ruined the day for a lot of people, we understand and accept that

“Obviously it’s unfortunate when the first group made that decision when it literally took a few minutes to get onto the platform, but we understand the thinking behind the actions of others afterwards.”

In a statement given to Independent.ie on Sunday, a Garda spokesman said: “Gardaí and emergency services are currently at the scene of an incident on a railway line near Bray railway station.”

“Rail traffic in the region is currently disrupted. Gardaí helps with traffic management. Further details are not available at this time.”

Many passengers took to social media on Sunday to alert the railway company to air conditioning problems on board.

A Twitter user said: “Passengers are cooking, no air conditioning, you should have planned better and people wouldn’t have to resort to it. Absolutely ridiculous.”

Another wrote: “My mum is on this train and she called me to panic. Please open some doors or turn on the air conditioner. She is suffering from dizziness and will collapse.”

While another wrote: “Absolute shame on the DART today. No air conditioning, people with panic attacks. No windows to open. Absolutely ridiculous.”

https://www.independent.ie/news/irish-rail-apologises-after-passengers-caught-up-in-a-very-distressing-situation-at-bray-41863717.html Bray DART: Irish Rail apologizes after passengers at Bray were ‘engaged in a very distressing situation’ after the air show

Fry Electronics Team

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