Fans have expressed frustration after having to wait in “disorganized” queues for tickets to get to Albion’s game against Charlton.
Around 1,000 fans from Albion’s over 6,000 traveling contingent had to queue for a six-window portcabin to collect tickets because they failed to arrive in the post following the Royal Mail strikes.
Other fans had to have their tickets printed in the same portcabin.
Brighton urged fans to arrive as early as possible in order not to miss kick-off and thanked them for their patience while queuing.
Some of the fans still missed the first 30 minutes of the game.
Most people had to queue for about an hour and 30 minutes.
Some fans with tickets said they ended up in line to collect tickets, which they think made the line worse.
They said stewards should have been on hand to provide guidance or signage should have been put up to make it clearer.
Stewards are usually provided by the home team.
The Argus understands that Charlton initially expected a few hundred fans with duplicates and was staffed to a level it deemed appropriate.
However, around 1,500 duplicate tickets were printed in total.
Albion provided eight of its own employees, all of whom appeared to be in the six-window checkout.
One Albion fan said: “It was really frustrating waiting in the queues. There wasn’t much communication from the staff until we got to the very front.
“It felt disorganized but I understand the club were in a difficult position.”
In a statement on their website, Albion thanked fans for their patience in throwing themselves into the ground.
The statement added: “Charlton has been very accommodating, although the issues have been compounded for some backers whose duplicates were not provided and some arrived without having requested duplicates.
“This resulted in these fans having to wait for tickets to be printed, which took additional time.
“That was also something out of our control and an unprecedented situation for the home club.
“Nevertheless, we would like to thank our two supporters for their incredible patience and support tonight and our staff for their hard work to resolve a very difficult situation in the best possible way.”
https://www.theargus.co.uk/news/23209612.brighton-fans-frustration-queuing-charlton-cup-match/?ref=rss Brighton fans’ frustration queuing for Charlton Cup game