Brighton GP satisfaction at lowest level on record


New figures show that PATIENT satisfaction with GP services in Brighton and Hove has fallen to an all-time low.

An annual survey of 3,844 patients in the city by NHS England and Ipsos Mori found just 77.8 per cent of people described their experience as a GP as good, compared with 84.8 per cent last year and the lowest since 2018, when comparable data are available first.

The survey also found that 32.3 percent of people with long-term health problems feel they have not received enough support from local services, up from 24.5 percent last year.

Almost one in five (19.4 per cent) of those surveyed in Brighton and Hove said they had avoided booking a necessary doctor’s appointment because they didn’t want to burden the NHS, with almost one in ten (9.6 per cent) because they didn’t wanted to risk contracting Covid-19.

More than 700,000 people across England took part in the survey between January and April.

Beccy Baird, senior fellow at the independent think tank King’s Fund, said: “For many of us, the GP practice is the front door to the NHS – these results show that patients are finding that door increasingly difficult to push open.

“GPs are working harder than ever, yet these results show a dramatic decrease in patients’ experience of getting an appointment.

“Many of the challenges patients face accessing their GP stem from the chronic staff shortages that have plagued services for years.

“Practice practices cannot hire enough family doctors, nurses or other specialists to meet the increasing demand because in many cases these staff are simply not available.”

Across England, satisfaction was at its lowest level on record, with 72 per cent of respondents describing their overall experience as ‘good’ – up from 83 per cent last year.

Professor Martin Marshall, Chair of the Royal College of GPs, a membership organization for the profession, said: “These results reflect an overloaded service, with GPs and our teams doing our best for patients under heavy workloads and staff pressures.

“Ultimately, GPs, our teams and patients want the same thing – access to quality and timely care – and we share patient frustration when that isn’t possible,” he added.

An NHS spokeswoman said the NHS is “determined to make it easier to get an appointment, which is why the health service has invested record sums in basic services, including offering a new phone service that will increase the number of phone lines for patients”. .

She said the practices are open and encouraged people to come in with worrisome symptoms or health conditions.

Sussex Health and Care was asked for comment. Brighton GP satisfaction at lowest level on record

Fry Electronics Team

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