Kevin Neath, 65, and friends booked a five-day holiday in Benidorm as a ‘little treat’ after a challenging few months in a nightmare – having to rebook their fight to come back today
Image: Kevin Roberts)
A man who recently underwent open-heart surgery is reportedly stranded in Spain.
Kevin Neath, 65, and friends are in Benidorm after easyJet canceled their flight home ‘at the last minute’, turning their ‘little indulgence’ of a holiday into a nightmare after a challenging few months.
The group had booked flights from Bristol Airport to Alicante – and encountered a four-hour flight delay on the outbound flight – before enjoying their five-day trip.
On Monday evening, on the way to the airport, they received a text message that their flight at 11:45 p.m. had been cancelled. WalesOnline Reports.
Kevin claimed he was not told why the flight was canceled or offered an alternative flight or accommodation.
AFP via Getty Images)
Kevin and his friends were able to book a flight for Wednesday – nearly 48 hours after the group was due to return home.
As a result, the friends had to spend hundreds of pounds to stay two extra nights in Spain – and Kevin had to shell out nearly £255 on medicine because the delay meant he didn’t have enough.
Kevin said, “We want to go home! It was a nightmare, we even had to renew the travel insurance. I am recovering from open heart surgery which has been a treat for me [but] We were treated so badly by EasyJet!
“We were due to fly from Alicante to Bristol at 11.45pm on Monday, five of us. We arrived at the airport and saw that we were told on the way [by text message] that our flight was cancelled.
“easyJet staff didn’t know what was going on. We couldn’t stay in the hotel we stayed in so we had to book an apartment. That cost €550!
“And we already spent €100 on the taxi to the airport! We have booked a flight home tomorrow [Wednesday] but we fear that one will also be cancelled. And I had to buy medicine, for about 290 €. I had enough for five and a half days [but need more as the flight was cancelled].”
A spokesman for EasyJet said: “We deeply regret the cancellation of these customers’ flight from Alicante to Bristol. We have informed customers directly of their rebooking or refund options and will provide hotel accommodation and meals where required.
“Our customer service hours and hotel accommodation procurement have been extended to support affected customers and get them to their destinations as quickly as possible.
“Nevertheless, we fully understand the disruption this will have caused to their plans and we are deeply sorry. Our team is reaching out to them to discuss their options and reimburse them for all reasonable expenses.”
The mirror contacted EasyJet for an explanation.
https://www.mirror.co.uk/news/uk-news/brit-recovering-open-heart-surgery-27174060 Brit recovering from open-heart surgery spends £250 on medicines after easyJet cancellation