BRITISH Airways canceled more flights today after a serious IT problem affecting thousands of passengers.
The airline suffered a Technical problem yesterday afternoon, resulting in the cancellation of more than 40 flights.
The travel chaos has continued to this day as more than 50 flights to and from Heathrow have been cancelled, affecting 5,000 passengers, according to reports The Independent.
A spokesman for BA said: “We are very sorry to say that due to the technical issue we had yesterday and the predicted weather disruption we have had to reduce our flight schedule for today at Heathrow.
“We are taking steps to ensure as many customers as possible can travel today as planned.
“We have apologized to our customers and are offering to refund them or rebook them on alternative flights and provide refreshment vouchers and hotel accommodation if required.”
Disgruntled passengers have taken to Twitter to vent their frustration.
One person wrote: Sitting on the asphalt. So far in the last few weeks you have canceled two of my flights, put me on standby for my flight today, but no one informed me and now this flight is currently delayed by two hours.”
Someone else said: “I waited at Terminal 5 for hours yesterday. When we finally got through security, our flight to New York was canceled less than an hour before departure. On the journey home we had to deal with crying heartbroken children. Lost by Words.”
Another passenger will face even more travel difficulties as the delayed flight means his Covid test deadline has passed before he lands in the US.
They wrote: “Never again fly on this sub-par airline with ZERO customer service. Our flight was delayed and we will lose our connection to the US and have to deal with the 24 hour Covid deadline. Nightmare.”
This is the second major IT outage British Airways has suffered in two months.
In February, more than 500 flights were disrupted after the flagship carrier suffered its biggest IT outage in years.
On Tuesday, BA announced that is the case reduced his schedule between now and the end of May to avoid more travel chaos.
Brits who are on affected flights have been rebooked to alternative seats or offered a refund.
Chief Executive Sean Doyle admitted in an internal message to staff that the number of flights at both Heathrow and Gatwick “will be reduced in the coming weeks to give us more leeway,” the company said Daily Mail.
The airline has has changed its Covid voucher policygiving customers the freedom to exchange their tickets for a cash refund.
In 2020, BA was forced to do this Cancel hundreds of flights due to the pandemic, and it urged customers to take a travel voucher for the value of the flight instead of cash refunds.
But now the airline is giving people on canceled flights the chance to redeem their voucher for a limited period of time.
https://www.thesun.ie/travel/8586034/british-airways-flights-cancelled-it-failure/ British Airways cancels more flights due to IT issues