British Gas customers claim “something is fishy” with their smart meters.

British Gas customers have flooded a Facebook complaints page, claiming their smart meters are not working and they are being overcharged as the cost of living crisis worsens

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Smart meter change that ‘could lower household energy bills’

British Gas customers claim there is “something fishy” with their smart meters amid the livelihood crisis.

Complaints have flooded the energy and household services company’s online forums with unsubstantiated claims of overcharging and the app has been malfunctioning since February.

It comes as energy prices started to rise this year as a result of the Covid pandemic, as well as the invasion of Ukraine and the ongoing Brexit aftermath.

And Britons are united in their desperation, reports say North WalesLive.

Social security, council taxes, and food and fuel prices have all risen because of the crisis, and experts have warned the spikes aren’t slowing anytime soon.

Those using smart meters were all under the impression that this would help keep costs down and also under control as it helps monitor bills.

Unfortunately, British Gas customers have come out in droves complaining that “something is fishy”.

Love was certainly not lost British Gas Complaints Page Facebook page.

Have you experienced similar problems? Let us know at

British Gas customers claim their smart meters are not working properly


North Wales Live WS)

Sharon Backhouse said: “How the hell can BG charge me £13 in 45 minutes if I don’t have the heating on?”

Amy Evans warned: “Keep an eye on your accounts.

“After asking what the cost on my smart meter said it was, I was told it was correct. £80 electricity in 4 days!

“Questioned again, it suddenly went down and after another query it went down again. Something fishy!”

Julie Rose addressed the problems of house discounts.

She said: “I still don’t have a home discount. I have a 2 year old child in the house with a coat and hot water bottle and blanket.

Our team of cost of living experts are here to help YOU through a very difficult year.

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Whether it’s skyrocketing utility bills, the cost of weekly groceries, or increased taxes, our team is always by your side.

Every Thursday at 13:00 they participate in a Facebook Live event to answer your questions and offer their advice. Visit watch. You can read more about our team of experts here.

If you have a question – or want to share your story – please email

“I explained the BG and said they can’t tell me when it will be sent to me and they can see I’m entitled to it but can’t even put it on my meter at the end.

“Have you a laugh? Smoking isn’t the right word”.

In response, Charlene Borsberry said: “I told myself I didn’t even apply for it, but why am I surprised [after] You stole my last year’s? I dealt with them constantly interrupting us or letting us down for 3 years.

“I have 3 kids, one needs medical equipment. They know all this. They just don’t care… as long as the big wigs fit nicely. I’m done, I’ve started the transition. Can’t handle the stress .Disgusting company!”

A British Gas Facebook page has been receiving complaints in recent weeks



Anne O’Shiel apparently managed to get through to British Gas, who gave an appointment for customers expecting payments.

She wrote: “I finally spoke to BG about my warm home discount. I was told that everyone should receive their payments by April 14th.

“If nothing has been received by then, call back & only then can you pay, directly to the meter…!”

Nicky Hitchcock was also outraged by the apparent overstrain.

She said: “We were on a fixed tariff of £159 a month which ended in December.

Many Brits are grappling with the cost of living crisis


(Getty Images/iStockphoto)

“They then fined us up to £342 a month and have now advised us to pay £466 PER MONTH even though we’ve never been on target!

“Three bedroom semi-detached house, not a mansion!

“We now use the boiler for just 1 hour each morning to provide some hot water for the day, and then wrap ourselves in thermals for the rest of our time indoors!”

What does British Gas say?

NorthWalesLive has contacted British Gas for a response to these allegations. On their help page they found the following:

If your meter doesn’t work

If your usage-based meter is damaged, we can send someone to make sure you and your belongings are safe. Just give us a call on the go inquiries line.

This hotline is available Monday through Friday from 9:00 a.m. to 5:00 p.m. for general inquiries and 24 hours a day, seven days a week for emergencies. If you do not have a pay-as-you-go meter, please call us on our account information line.

What if my meter is damaged?

If something is wrong with your gas meter, that’s a concern. Contact us now with the gas emergency service. If you notice sparks, smoking, or burning from your meter, call the fire department. Turn off all your devices and call your local electric company.

What if my meter reading hasn’t changed or is going backwards?

Your meter may record your energy consumption incorrectly. If you have a usage-based meter, call us as soon as possible about our usage-based billing to ensure you only pay for what you’ve used. If you don’t have a pay-as-you-go meter, give us a call our hotline for account inquiries

Why is my smart meter not working anymore?

We need to determine if the problem is with your smart meters or your smart energy monitor. Follow this link here to check if the problem could be with your Smart Energy Monitor.

If that didn’t fix the problem, there are occasional issues with the technology that supports smart meters. We investigate all issues on a case-by-case basis and see what we can do to help.

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Fry Electronics Team

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