British Gas, Eon and Scottish Power websites crash as Brits rush to deliver meter readings

Energy company websites are collapsing with crowds of customers trying to log in and submit meter readings before prices skyrocket at midnight tonight

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Martin Lewis: How to report metrics when energy websites crash

Energy company websites crash this morning as Brits scramble to submit meter readings beforehand Electricity prices go up after midnight.

The websites of British gasAeon, Scottish power and SSE were all having issues today, according to the DownDetector website.

Energy companies are seeing increased traffic as households try to pay less for their gas and electricity.

Around 8am, customers started filing complaints about the problem. Customers see problems across the country.

Almost all problems are caused by customers not being able to log in or not being able to use the energy companies’ websites.

Taking to Twitter, a British Gas customer said: “I’ve been transferred from People’s Energy, still no access to my account to submit meter readings, no bills, no communication on current tariffs or upcoming changes. Why is it so difficult for you to sort this out? ?”

Energy company customers report that they cannot log in this morning


(Getty Images/iStockphoto)

British Gas is one of the energy companies affected this morning

Another energy company customer said: “I’m trying not to be cynical here, but is there a reason why your website is down on the last day before the price cap is lifted? I’m trying to submit my readings… like thousands of others I think!”

All energy companies were asked to comment.

A ScottishPower spokesman said: “We are aware of an issue some of our customers are experiencing when attempting to log their meter readings on our website and are working to resolve the issue as soon as possible. For our affected customers, our Android and IOS apps work and customers can continue to record their meter readings there.”

At midnight tonight, energy regulator Ofgem is raising its price cap. For an average home on a standard rate paid by direct debit, the price cap in a will increase by nearly £700 big hit on household bills.

Experts, including MoneySavingExpert’s Martin Lewis, have explained that when you take a meter reading on March 31, you can tell your utility exactly how much gas and electricity you used before the price cap was raised.

This means that any energy consumed by March 31st will be charged at a lower rate, instead of the higher rate being applied at midnight on March 31st.

The energy price cap for those on standard tariffs paying by direct debit will increase by £693 from £1,277 to £1,971 from 1 April.

Prepaid customers will see a bigger jump as their price cap increases by £708 from £1,309 to £2,017.

The reason for the rising price of energy is pressure on gas prices around the world caused by the Covid pandemic.

Business closures led to low global energy consumption, which was then followed by a rapid recovery as economies began to reopen.

Soaring wholesale gas prices, which have quadrupled in the last year, mean suppliers are passing the cost on to customers.

Since the beginning of 2021, around 30 energy companies have also gone bankrupt under the weight of the crisis, and over two million customers have switched to another provider.

We have a complete list of every energy company that has gone under here.

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Fry Electronics Team

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