Bungie explains Destiny 2’s outage this week

Bungie has published a blog post explaining the reasons for a game outage this week that has resulted in players losing progress.

on January 24th, Hot fix 6.3.0.5 was released, but Bungie later announced it was taking the game offline to “investigate an ongoing issue causing certain triumphs, seals, and catalysts to lose progress for players,” as per this tweet.

The game is now back up and running, but players have lost progress in the process and purchases made during this time have been refunded.

“We determined the issue was caused when some currently uncompleted EDZ and Nessus Triumphs were moved from Forsaken to the Archived Triumphs area,” explains Bungie in a new blog post.

“To make this change, we used a tool that can move player status from one location to another in the player’s account. This tool is very powerful but requires careful and careful handling. Due to a configuration error, we accidentally re-ran an older state migration process used for the Beyond Light release. As a result, we re-copied old pre-Beyond Light data into the current configuration, essentially reverting certain aspects of player progression since then.

“When we determined the issue was causing a loss of player status, we took the game down and reset the player database while we investigated how to remove the dangerous change from the build. Last night we patched 6.3.0.5, removed the specific change that was causing the problem, tested it and deployed it live.

“As a result of this fix, all player accounts had to be reset at 8:20am PST on January 24th. This means that any progress made between 8:20am and 11am will be lost and all purchases will be refunded.”

The blog post also describes some upcoming content changes and final changes before the release of Lightfall. All details here.

Lightfall is coming February 28th, bringing a new cyberpunk aesthetic and story missions against the Shadow Legion.