Candace Owens has slammed American Airlines, accusing the aviation big of “theft” after she was supplied credit score, as an alternative of a refund, for a cancelled flight.
The conservative commentator took to Twitter on Tuesday to disclose that she had booked to journey with the airline from Nashville, Tennessee, to London later this month together with her household.
However Owens—who shares a 9-month-old son together with her British husband of two years, George Farmer—said that her plans have been scuppered one week later when she discovered the route was cancelled and was supplied $5,000 credit score over a refund.
Owens wrote: “Booked a flight from Nash to London for my household with @AmericanAir for 5000$. Per week later they e-mail to say the flight route has been cancelled.
“Fairly than refunding me, they inform me I can solely be issued a credit score to make use of with their airline. How is that not legally theft?”
“It is positively legally theft,” she went on in a follow-up tweet. “It will be like ordering a shoe from a retailer, being contacted and instructed ‘really we do not promote that shoe in any respect, however you we will solely concern you again retailer credit score’. @americanair marketed one thing that did not exist.”
When one other Twitter person dismissed Owens’ grievance as “first-class issues,” she countered: “No. That is how a lot it prices to fly a number of folks spherical journey to London from Nashville. Top notch would most likely have been about $24,000.”
Responding to a different tweet that said “airways have been abusing clients this fashion for years,” Owens stated: “Really prison. Would make sense if I had deliberate a visit for subsequent 12 months. The journey is that this month.
“They knew they did not have the flight route however let me purchase it anyway—then transformed my money to cash they might assure can be spent with them.”
She continued: “It’s legally theft. How might it presumably be authorized to false promote a flight? Thoughts you—the flight is not for a visit that is a 12 months away. It is THIS MONTH. They knew they didn’t have that flight route deliberate however took my cash anyway.”
Concluding her string of posts on the matter, Owens wrote: “What bothers me is I’ve a platform in order that they reply. However the common particular person doesn’t. I’ve been on the cellphone asking for my cash for 2 hours. Who can afford to have 5k tied up?”
Within the midst of her tweetstorm, Owens acquired a message from the official American Airways Twitter account that learn: “Let’s chat about this, Candace, however for privateness causes, please transfer into DMs.”
The airline also requested Owens’ record locater, so as to “check out what is going on on,” stating in one other tweet shortly afterward: “Our supply to assist nonetheless stands. Please meet us in DMs for a better look.”
Owens, a vocal supporter of former President Donald Trump, is presently based mostly in Nashville, the place she shoots her present, Candace, for The Day by day Wire.
On its website, American Airways states within the “Refunds” part of its FAQs web page its coverage on clients paying for services that they’re unable to make use of.
The positioning states: “If the services or products you paid for was supplied on an alternate flight, no refund will likely be supplied.
“Nonetheless, these services are eligible for a refund in case you’re unable to make use of them: Bag charges (refund doesn’t apply to luggage purchased on-line), Pet charges, Precedence boarding, Similar-day flight change or standby.”
Newsweek has contacted representatives of American Airways for remark.
https://www.newsweek.com/candace-owens-accuses-american-airlines-theft-over-cancelled-flight-refund-1636025 | Candace Owens Accuses American Airways of ‘Theft’ Over Cancelled Flight Refund