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Card payments at SuperValu and other stores across the country fell after a system failure

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Shoppers across the country have seen their card payments declined following an outage at card payments company Opayo.

payo, which has around 50,000 customers in Ireland and is owned by Elavon, confirmed it “encountered an issue” that has impacted how transactions are processed.

“Sorry for the disruption to our service, we encountered an issue that has impacted transaction processing. Please check our system monitor for updates on this,” Opayo said in a post on Twitter.

“We are currently having an issue where some transactions are not being processed successfully. Our investigations are ongoing to resolve the issue.”

A spokesperson for Elavon added, “We are currently experiencing a service disruption that has impacted Opayo transactions. Our technical teams are still working to resolve this issue as soon as possible. We apologize for any inconvenience and will post updates as more information becomes available.”

This was confirmed by the Banking and Payments Federation Ireland (BPFI). Independent.ie that it is investigating whether there is a problem as a number of card machines across the country are down.

A spokesman for BPFI said “members are investigating if there is a problem and what the impact is.”

“From our understanding, it does not appear to be a widespread issue – but it is being investigated.”

A number of Irish supermarkets and other retailers have been affected by the disruption.

A number of people shared their frustration online tonight that their card payments were not being accepted.

“Why are all the card machines down everywhere???” wrote one user.

While another person wrote: “Is there a problem with @SuperValuIRL payments online…can’t let my order go through and came across 2 stores today that the card machines are down…Surprised it’s an outage?”

A user shared an image of a poster on display at a Supervalu store in Dublin today. The poster read: “We are only accepting cash payments today, sorry for the inconvenience caused.”

In a statement on Twitter, Supervalu Ireland said: “Our card payment processor is currently experiencing technical issues affecting the processing of card payments in SuperValu stores as well as online.

“Our provider is working to fix the issue and ensure the affected card payment systems are back up and running as soon as possible. Customers can pay cash in stores as usual and we apologize for any inconvenience.”

Centra Ireland tweeted: “Our card payment processor is currently experiencing technical issues affecting the processing of card payments in Centra stores and online.

“Our provider is working to fix the issue and ensure the affected card payment systems are back up and running as soon as possible. Customers can pay cash in stores as usual and we apologize for any inconvenience.”

https://www.independent.ie/news/shoppers-around-the-country-see-their-card-payments-declined-after-systems-outage-41472332.html Card payments at SuperValu and other stores across the country fell after a system failure

Fry Electronics Team

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