A CARE home was found to be inadequate after an inspection found the provider “failed to ensure people were treated with dignity and respect”.
The Partridge House Nursing and Residential Care Home in Leybourne Road, Brighton is now under special measures after being visited by inspectors from the Care Quality Commission on April 28.
They highlighted several areas in their report on the home, which can sleep up to 38 people, and said care was inadequate.
The report states: “During this inspection, we found that people were not always treated with dignity and respect.
“For example, one person kept asking staff for a cup of tea.
“But no employee listened to this person for more than 30 minutes.
“Another person asked for tea and biscuits, this was refused as the staff member explained that before they could have tea and biscuits they had to finish their milkshake first.”
The home was rated on how “responsive” it is, and inspectors found that area unsatisfactory too.
They said a relative raised concerns, saying, “They don’t do anything to him, they just bring his food and that’s it.”
Another relative told inspectors that his loved ones are often bored and their interests are not taken into account.
Leadership at the home was also criticized and found to be inadequate, with the report noting that there were widespread and significant shortcomings.
It states: “Leaders and the culture they created have failed to ensure the delivery of quality care.
“We have received negative feedback in relation to how the service was performed and management’s response to the feedback received.
“One person said to us, ‘I shouldn’t whine, but what else can you do?’
“A relative added: ‘To be honest we’ve only had problems since then [my relative] has come here. Management doesn’t seem interested in us. We raise concerns, but that doesn’t change anything. It’s a worry’.”
Inspectors said both safety and “effectiveness” needed improvement.
The report states: “We identified violations related to person-centred care, dignity and respect, premises and equipment, and good governance.
“The overall rating for this service is insufficient and the service is therefore under special measures.
“This means that we will continue to review the service and, unless we propose to cancel the provider’s registration, will conduct a re-inspection within six months to look for significant improvements.
“If the vendor has not made sufficient improvement within this timeframe and there is still a rating of insufficient for a key question or an overall rating, we will take action in accordance with our enforcement procedures.”
https://www.theargus.co.uk/news/20296057.brighton-care-home-rated-inadequate-care-quality-commission/?ref=rss Care home in Brighton rated ‘inadequate’ by the Care Quality Commission