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Chaos at Ryanair when grandma could no longer fly at the airport, even though she still had 3 months in her passport

The rules state that those visiting the EU from the UK must have documents that are less than 10 years old and have three months left before the passenger’s return date

The group was split up at the departure gate after a passport mix-up at Ryanair
The group was split up at the departure gate after a passport mix-up at Ryanair

There was confusion over passport expiry after Ryanair stopped a flight from an airport.

Michele Hawken was not allowed to board a plane, although she still had more than three months until her passport expired after it was issued on May 15, 2012.

The rules state that those visiting the EU must have documents that are less than 10 years old and have three months left before the passenger’s return date

The low-cost airline has been criticized for a series of pre-boarding decisions across the country.

Michele’s holiday group was split up at the departure gate after another passport mix-up at Ryanair.

Nicky Ryland was one of three adults and two grandchildren who flew from Cornwall Airport Newquay to Faro, Portugal last month.







Leo Jennings delighted with the journey at Cornwall Airport
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Picture:

Cornwall Live/BPM Media)







The chat discussion with the airline showing Michelle’s passport was valid
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Picture:

Nicky Ryland/BPM MEDIA)

The front desk staff was advised that Michelle’s passport was current and issued within the last 10 years. A customer service advisor has since confirmed that Michele could have flown.

said Nicky CornwallLive : “We arrived at our local airport last week with three adults – two grandparents and a mother – with two grandchildren.

“We had already checked in online and no problems. It was a surprise for both grandchildren to go on holiday as it was one of their birthdays.

“We have a photo and video of us at the airport and are looking forward to leaving, but when we got to check in and had just told the grandchildren on arrival that they were coming too, we were told that a Grandma couldn’t fly.

“We had already checked all the regulations and everything was fine like gov.uk, passports and the airport etc.

“Ryanair airport check in took at least 30 minutes and was very helpful but we were told this was a no due to Ryanair regulations.

“We asked why we could have flown on any other airline and come home on Ryanair and as you can imagine there was a lot of tears and excitement.

“We’ve heard several cases of this, but we had two grandchildren and everyone was so upset.

“So we don’t want this to happen to other families, especially grandparents with two grandchildren who travel with their grannies only to find that one of them is unable to go, spoiling the surprise holiday for all of us.”

Nicky added that Michele’s grandchild attended the holiday, but only after he signed a permit form for him to fly with others. Heartbroken, Michele had to wave off the party in tears.

Nicky said: “It’s awful. We always leave as friends and this should be a special surprise for the grandchildren.

“We secretly packed their bags and everything. They thought they would come to the airport to wave us off.

“We are all devastated and cannot understand how this happened and why nothing showed up when we checked in ahead of time.”

A Ryanair spokesman issued a statement, saying: “This passenger was rightfully denied travel at Cornwall Newquay Airport on 26 April 2019 because her passport did not meet the entry requirements for travel to the EU (Portugal), viz :

  1. Passports must be issued within 10 years of the date of exit to the EU.
  2. The passport must be valid for at least three months from the date of return from the EU.

‘Ms Hawken’s passport was issued on 15 May 2012 and is therefore no longer valid for travel to/from the EU after 15 February 2022 (which is 3 months before the 10th anniversary of issue on 15 May 2022). valid.

“As such, her passport did not have the required three-month validity prior to her flight on April 26, 2022.

“Ryanair requires each passenger to ensure that their passport (as described in 1 and 2 above) is valid on both the outbound and inbound dates.”

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https://www.mirror.co.uk/news/uk-news/ryanair-chaos-gran-stopped-flying-26933862 Chaos at Ryanair when grandma could no longer fly at the airport, even though she still had 3 months in her passport

Fry Electronics Team

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