Chipotle Mexican Grill will be testing two new advanced technologies to improve operations, the company said in a news release Tuesday.
The advanced technology includes a kitchen management system based on AI and machine learning. It forecasts on-demand cooking and ingredient preparation forecasts.
The technology is being tested at eight restaurants in Orange County, California.
Another technology involves customers using the chain’s app to get real-time data to make better use of “order-ready notifications, incorrect pickup location detection, reminders to scan the Chipotle Rewards QR code at checkout,” among other things. This technology is being tested at 73 locations in Cleveland.
“Equipping our restaurants with advanced technologies is critical to operational excellence and better positions our teams for our ambitious growth plans,” said Scott Boatright, Chipotle’s chief restaurant officer, in a press release.
The AI kitchen management system is powered by PreciTaste.
“The new kitchen management system has simplified manual tasks for our crew and given restaurant managers the tools they need to make informed decisions in the moment, ultimately allowing them to focus on delivering exceptional dining and a superior guest experience,” Curt Garner, Chipotle’s chief technology officer, said in the press release.
In March, Chipotle announced it was testing “Chippy, the AI Kitchen Assistant,” a robot that makes its own chips to reduce employee chores.
Chipotle was founded in 1993. Based in Newport Beach, California, the company has approximately 3,000 locations.
https://www.ibtimes.com.au/chipotle-tests-advanced-technology-improve-order-creation-enhance-customer-experience-1838861?utm_source=Public&utm_medium=Feed&utm_campaign=Distribution Chipotle is testing advanced technology to improve order creation and improve customer experience