Customers of a collapsed energy company were mistakenly charged a £40 exit fee – check your bill now

Together Energy collapsed in January, leaving 176,000 homes without utilities. British Gas, which was later hired by Ofgem to take over its customers, has confirmed that some people were wrongly charged

Together Energy customers were wrongly charged an exit fee of £40
Together Energy customers were wrongly charged an exit fee of £40

Hundreds of customers of the collapsed company Energy together mistakenly charged £40 exit fee after switching to British Gas.

Fixed-rate households are now prompted to review their final bill if they were billed incorrectly.

It comes after Together Energy collapsed on January 18thleaving 176,000 homes without one energy Providers.

British Gas was later hired by Ofgem to take over its customers from 28 January.

The energy giant has informed affected customers that they do not have to pay the fee and has confirmed that the fee has not yet been collected.

How the energy bill crisis is affecting you

A new bill with the correct charges should be sent to households Money Saving Expertwho reported the bug first.

New entrant British Gas claims around 800 Together Energy customers have been affected.

A British Gas spokesman told MSE: “We have spoken to Together Energy’s administrators and they have confirmed that this is an error affecting a small number of customers switching to us.

“The final exit fee invoices they issued will be removed and customers will see that they are replaced with the correct invoice.”

Have you been wrongly charged an exit fee for leaving an energy supplier? Let us know:

Since early 2021, more than 30 energy companies have halted trading due to rising wholesale gas prices.

Rising costs have also led regulator Ofgem to raise its price cap by hundreds of pounds from April.

Ofgem has confirmed it is increasing its price cap by £693 from £1,277 to £1,971 for those paying by direct debit – a 54% increase and a big drop in household bills.

Prepay customers will be worse off with a £708 jump from £1,309 to £2,017.

the energy price cap sets a limit on the rates a supplier can charge for each unit of gas and electricity you use and is currently reviewed twice a year.

Get help with your energy bill

If you’re really concerned about your energy bills, the first thing you should do is speak to your utility company to see what support they can give you.

There are also many schemes that you may be eligible for, especially if you live in a low-income household or are claiming benefits.

For example there is the Discount for warm home Scheme offering lump sum payments of £140 for those receiving the guarantee element of pension credit or those on low incomes.

There are those too Fuel payment in winter Scheme where State Pension recipients can receive between £100 and £300.

Low-income households can also get £25 a week to help with energy bills in winter thanks to the Payment in cold weather scheme too.

You might also want to use those free scholarship search tool from the debt relief organization Turn2Us to see what help is available where you live.

Around 8,000 scholarships are currently available.

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Fry Electronics Team

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