Shane Lloyd’s teenage son and daughter, who live in Wigan, were due to fly with him on a week-long holiday to Jersey, where he lives
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A furious father says his children were prevented from boarding a flight to the Channel Islands because they didn’t have photo ID – and left him £1,000 out of his pocket.
Shane Lloyd’s teenage son and daughter, who live in Wigan, were due to fly with him on a week-long holiday to Jersey, where he lives.
But he told the Manchester Evening News His son Dylan, 13, and daughter Grace, 14, who were traveling with their aunt, were in tears when they were told at the departure gate that they would not be able to board the Manchester Jet2 flight as they did not have their own photo ID.
UK passengers traveling to Jersey in the Channel Islands do not need a passport, but adults are asked to travel with photo ID. According to the Jersey Tourist Board, children under 16 are not required to show ID on domestic flights and the adult they are traveling with can “vouch for the child’s identity”.
Jet2 has now apologized and booked the children on new flights.
However, father Shane says his time with his children has been cut short and was still left around £1,000 out of pocket as a result of the mistake.
“I couldn’t believe it,” he said. “I was angry. I was at Jersey airport waiting for them, then I got a call from my sister saying they wouldn’t let them board.
“They have flown over, it must be 15-20 times now since I have been here, they have flown easyJet, Jet2, from Manchester, from Liverpool and they never required ID.
“My daughter lived with me for 18 months and flew back on a Jet2 flight six months ago and didn’t need photo ID.
“Every time I make her mom pack her birth certificates just in case, but this time they said even they weren’t good enough. You had to come all the way back through security. They were both in tears.
“The worst part is that her mother was supposed to be traveling herself, but her holiday was also canceled on the same day. If it wasn’t for that, they would have just been stranded there and I wouldn’t have been able to get to them.”
The Jersey Tourist Board’s official website states: ‘Children under the age of 16 are not required to show ID on domestic flights. The adult they are traveling with can vouch for the identity of the infant/child.”
The website adds: “Always check with your airline and ferry company before you travel to confirm the ID you need to carry with you.”
The kids have passports, although one has expired, Shane said, and they didn’t bring them as they knew they weren’t necessary.
Dylan and Grace, who had already passed through airport security when they were stopped, were traveling with Shane’s sister, her Aunt Leah, who was carrying photo ID, and the children also had their birth certificates with them, just in case, but they still were denied carriage.
They’ve flown to Jersey over a dozen times on different airlines and have never been asked for photo ID, Shane said. And he said their plans fell into turmoil over a momentous family occasion.
His girlfriend is pregnant and he flew his kids over so they could be part of a gender reveal party where they would find out if they were going to have a new brother or sister.
He had booked them a week at a campsite on the island but canceled when they were unable to travel as Shane lost hundreds of pounds and he is now struggling to re-book accommodation for the family’s platinum anniversary celebrations Queen.
After the Manchester Evening News contacted Jet2, Shane said the airline came back and admitted it was their fault and offered to put the children on new flights today and refund the original tickets.
“I spoke to them yesterday and they still said I was wrong,” he said.
“But last night I got a call from a lovely lady who admitted it was her fault they should have been let in and said we were entitled to compensation.
“They also booked them for free on new flights today. Of course I’m happy to be able to see them now. But I’m still angry that they left two kids at the airport just because someone didn’t know the rules.
“We’ve lost two days together now. I also canceled the accommodation when I thought they wouldn’t come by. I lost all my money on this because it was less than 24 hours before and I’m really struggling to find somewhere else now.
“We’re ringing the doorbell, but because of the anniversary, everything is booked up everywhere.
A Jet2 spokesman said: “We can confirm that we have been in contact with the customer and are pleased to say that the matter has now been fully resolved.
“We would like to apologize to the family for the inconvenience caused.”
https://www.mirror.co.uk/news/uk-news/dad-claims-jet2-barred-two-27136443 Dad claims Jet2 banned his two children from flying on holiday in Jersey in photo ID row