Varun, 35, from Croydon, London, claims he’s been hit with a £4,000 water bill despite his family spending most of their day outside the home
A father-of-one has been handed a £4,000 water bill despite being hardly at home, he claims.
Varun, 35, from Croydon, London, was even charged with water consumption while he and his wife were on holiday.
He said Thames Water claimed he was using 5,000 liters of water a day, even though he and his family spent most of the day outside the home.
The father said he was “shocked” when he checked his water bill online and found it had shot through the roof. MyLondon reports.
Thames Water is now investigating Varun’s complaint and said some of the family’s water meter readings required further investigation.
Speaking to MyLondon, Varun said: “I was shocked when I checked the bill on my online Thames Water account.
“I thought it might be a system glitch because before I moved to Croydon I lived in Harrow and was paying around £27 a month as water bills.
“When I moved into my current house in October 2020, according to last year’s bill, my water consumption was around 300 liters per day.
“But suddenly after February 2021 it indicated that my consumption is about 5,000 liters per day.”
As of 2021, Varun’s new monthly water bill has averaged £333 and he says he really doesn’t understand why.
Varun claims his account shows he continues to use water in November 2021, although he says he and his family traveled to India that month.
He also said he believes members of his household are not consuming water beyond what is considered normal and he does not believe there is a leak.
He says: “Our water consumption is normal. It includes regular daily activities and a quick bath in the morning.
“We wash our clothes two or three times a week. I don’t wash my car, nor do I have a garden where we would use a lot of water.
“First thing after I got that bill, I had a plumber check for leaks. The plumber said there are no leaks in the house.”
He also claims his wife called Thames Water many times but was initially unable to get through to anyone.
Eventually, however, she was able to get someone to visit her home on March 22.
Varun, however, claims they left “without properly educating themselves about the issue.”
He adds: “We have been in touch with Thames Water again to send someone to have our meter checked or find leaks outside our home. Of course we can’t afford that amount.
“As such, we are dealing with increases in energy bills and other living expenses here.
“We can barely make ends meet every month so paying around £300-350 a month for water is out of the question.
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“One of Thames Water’s chat agents told us that if he finds any problems with the current bill in due course he will refund us.
“But they don’t understand where we should get the money to start with.”
Responded to MyLondon’s request for comment, Thames Water said: “We apologize for the inconvenience and concern this has caused the family and are re-examining their account as a matter of priority.
“We have identified some readings from their water meter that require further investigation and will update the family on our progress.
“We will also suspend the account until the case is fully resolved.”
https://www.mirror.co.uk/news/uk-news/dad-gets-4k-water-bill-26769858 Dad gets £4,000 water bill for using 5,000 liters a day even though he's hardly at home.