Phil Corns says he endured a nightmarish 24-hour wait for his son’s passport amid long waits for travel documents ahead of a family holiday in Egypt later this year
(Image: LIVERPOOL ECHO)
A father who waited 24 hours to renew his son’s passport claims he was treated “like an animal” by staff.
Phil Corns, 41, and his family are due to fly to Egypt for a holiday but needed new paperwork as his sons have less than six months left.
He and his wife Jayne, 46, made their way to Archer, nine, and seven-year-old Billy, and were glad when one came back quickly.
When diabetic Billy was ‘lost in cyberspace’, Phil had to wait in line at the Liverpool Passport Office after a 12-hour shift The Liverpool Echo reported.
The father said, “There is no interest, no compassion, no human element [from the staff].
“I was told not to sit in a chair. We are treated like animals. One woman even bribed me with 40 pounds to push her in front of me.
“I’m desperate, tired and emotional. When I originally called and asked for an upgrade, they said it would take 48 hours.
“It’s been more than two weeks.”
Phil and Jayne had previously made two trips from Newcastle-under-Lyme to Liverpool for the missing passport but left the city empty-handed.
Jayne added, “I’m frustrated and stressed out. It’s a huge mess… There’s no consistency, no updates, and no information given to people.
“You have to work some overtime. I just feel very disappointed, they change the way they do it every day. We had to take time out to wait in line.
“We want people to benefit from our experience… we want to raise that profile.”
Jayne said officers continued to prioritize different groups of people each day, making it harder to get an appointment.
She said Friday’s fast-track system prioritized those holidaymakers who had a flight within 48 hours, but officials changed their stance on Saturday, allowing people who queued up the previous day, regardless of their departure date, to go first to be treated.
The mother of three added Billy finally managed to get a passport after days of frustration on Tuesday night.
It comes after reports of chaos at the Liverpool branch passport office on Monday with people waiting outside in camp chairs in the rain.
A video shows the line stretching along downtown during showers.
The line meandered along Old Hall Street from the corner of Brook Street, where the office is located, to the Radisson Blu Hotel.
Reports of unfortunate would-be travelers sheltered under umbrellas the Liverpool echo.
Anticipating a long wait, some had planned ahead and brought the fold-out furniture to take the weight off their feet as they snail-paced toward the office.
HM Passport Office has warned people of delays in passport applications due to “unprecedented demand”.
https://www.mirror.co.uk/news/uk-news/dad-treated-like-animal-queued-27121978 Dad was treated like an 'animal' when he queued 24 hours to renew his son's holiday passport