Devastated bride-to-be is ‘heartbroken’ as she is forced to cancel wedding after Tui cancels flights

Seren Rounds, from Caerleon, South Wales, was due to fly to Paphos, Cyprus to marry her fiance Adam Howells with a group of 34 until their flights were cancelled

Ms Rounds, 27, and Mr Howells, 29, had to call off their dream wedding after Tui canceled
Ms Rounds, 27, and Mr Howells, 29, from Caerleon, South Wales, have been planning their big day since 2020

A bride-to-be was left devastated after being forced to cancel her dream wedding abroad after Tui canceled flights over the weekend.

Seren Rounds, 27, and her fiance Adam Howells, 29, from Caerleon, South Wales, were due to fly to Paphos, Cyprus, with a wedding party of 34 on Saturday May 28.

But their 1.35pm flight from Bristol Airport was canceled by travel agents ahead of the half-time rush.

Ms Rounds’ stepfather, Kevin Trenchard, 55, of Caerleon, Newport, said family and friends arrived at the airport four hours early after seeing recent news reports about the challenges at airports. Bristol live report.

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The wedding party arrived at Bristol Airport four hours before the flight


Photo only via Getty Images)

After praising the speed at check-in and through security, their flight to Paphos still turned out to be on time, but then delays struck and the wedding party began to fear the worst.

Mr Trenchard said: “They called us down to the gate to give us the bad news which at the time was that the flight was delayed until 10.30pm on Sunday evening (29 May).”

Airport staff initially said they could only find 13 hotel rooms to accommodate passengers affected by the flight change. At this point, some of the wedding parties were leaving a Bristol hotel with young children.

He explained: “They then made the announcement that the flight was canceled and we would all get a refund.”

Vouchers worth £200 were offered to passengers along with a full refund and compensation of £350 per person from the airline.

“It was obviously broken yesterday and they are actually at Tui in Newport to sort something else out but it doesn’t look like it’s going to happen,” added Mr Trenchard.

He said his stepdaughter had been meticulously planning the wedding for the past three years.

He said: “Because she is a school teacher we are limited to the available places that we can get.

“She may be getting married later this year, but if we do, maybe it has to be somewhere like Vegas where we can just go and do it without a lot of planning.

“If you want to get married [in the UK] It takes forever to find a seat.”

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A TUI spokesman added: “We would like to apologize for the inconvenience experienced by our customers on flight BY 6676 from Bristol to Paphos on Saturday 28 April.

“Unfortunately, we felt the impact on customers’ holidays was too great and made the difficult decision to cancel the flight.

“We have contacted affected customers as soon as we became aware of the change and all customers will receive a full refund within 14 days.

“We understand how disappointing and frustrating this is and we apologize for any inconvenience.”

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