Drivers fumed as Sainsbury’s appropriated up to £100 from customers’ bank accounts to ‘authorize’ gas refills

DRIVERS has implemented a new Sainsbury’s payout rule, which collects up to £100 from their bank accounts.

Some people complain that it puts more strain on their finances during the cost of living crisis because money is withheld from their accounts for 48 hours after they have filled the tank with much less expensive fuel. mine.

Drivers were outraged when Sainsbury's pay-as-pump rules seized up to £100 from customers


Drivers were outraged when Sainsbury’s pay-as-pump rules seized up to £100 from customersCredit: Alamy
The check is intended to prevent motorists from pouring more fuel than they can afford


The check is intended to prevent motorists from pouring more fuel than they can affordCredit: PA: Press Association

The new checks, introduced at some supermarkets, hold cash while the transaction takes place.

They are there to make sure customers have enough money in their accounts to cover it gasoline costs.

One customer said it embarrassed him because he couldn’t pay for his purchases after his card was declined.

The van driver, who wished to remain anonymous, said the pump took £60 from his card, which was placed in advance of another £100 while he was at Sainsburys in Leicester on February 11.

He then went to another store to shop but he was forced to leave the items because his card was declined.

I said Leicester Mercury: “I had to leave the things I was going to buy. What a shame.

“When you pay at a pump it says £99 but the Sainsburys keep £100 which is more than what was stated on the screen.

“I know it’s just over a pound, but the fact that it kept £100 and charged me on top, instead of deducting fuel costs from the reservation amount seems illegal. It’s criminal. .”

Drivers say the new rule puts extra stress on customers as the cost of living is at a record high.

“Yes you will get your £100 back but it could take 48 hours. Maybe longer on weekends or bank holidays,” he added.

“Their new policy will put them overdraft, so not only do customers have no money, but they have overdraft fees to deal with through no fault of their own.

“At one point, everyone was having financial problems with the rise of things – they were taking in more money than they stated.”

It is said that the amount is only held temporarily until the exact amount you filled in is charged.

Usually this is immediate, but some drivers have also found that it takes longer and cash shows up as unavailable to spend.

A Visa spokesperson said: “Pump payment has been enabled for all cardholders, meaning more drivers can access a more convenient way to pay for fuel and benefit from the system. new system.

“Check funds will never be taken from your account. If your account balance is less than £100, say £20, the amount will be communicated back to the fuel pump by your bank. to allow that fuel to be delivered.

“This means the pump will automatically shut off when you’ve reached the approved amount (or before that if you choose to dispense less.) This is called ‘partial authorization’ and guarantees you You can get the fuel you need.

“This should happen almost immediately but sometimes it can take a little longer. Please contact your bank if this is not the case.”

Visa and Mastercard last year increased holding fees to £100 last year.

In the past, some of Asda’s customers have Confused about fees?and Morrisons shoppers too.

Tesco and Sainsbury’s shoppers faced a similar surprise last year as stock surged. Drivers fumed as Sainsbury’s appropriated up to £100 from customers’ bank accounts to ‘authorize’ gas refills

Fry Electronics Team

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