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Dublin Airport is accused of ‘massaging’ queue numbers by not counting the time passengers waited outside T1 just to get into the building

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Dublin Airport has been accused of “massing the numbers” in relation to waiting times to get through security at the country’s largest airport

AA said 99 percent of passengers made it through security in under 30 minutes and 100 percent in under 45 minutes in the last week of July – but that doesn’t include time spent queuing outside just to get around to get into the terminal.

The airport – which has been embroiled in controversy this summer over long queues – said security wait times would only extend as far as the terminal building in T1 and from the top of the escalator in T2.

If queues go beyond that, “that wait time isn’t recorded,” the DAA said.

While queues at T2 did not extend beyond this range, the airport did not say so for T1, instead claiming “there were no significant delays outside the terminal that would have had a significant impact on overall queue times.”

The Consumers’ Association of Ireland (CAI) said the claim that 100 per cent of passengers cleared security in 45 minutes or less last week was “misleading” to passengers.

“That massages the numbers — snake is snake.

“It extends from the first person to the last person, not to any door or point.

“If that’s not the information they’re giving, then they’re giving really misleading information,” said Michael Kilcoyne, president of the CAI.

DAA does not count in its numbers the queues of people outside the entrance to T1, which can often be as long, if not longer, than security queues inside the building.

Angharad Williams walked through T1 on the morning of July 28 and said she spent more than 30 minutes in line just to get into the terminal building before having to wait another 30 minutes to get through security.

“I would rate my safety wait time as an hour or more, not 30 minutes,” Ms. Williams said Irish Independent.

Pictures taken by Ms Williams outside the terminal building at 4am show long lines of people outside “already queuing outside to join the security lines inside”.

The Welsh-Irish writer, who documented the experience online, then posted a second update online, explaining that the first queue outside “was actually a queue to get into another queue [outside].

“Thirty minutes and still not at Dublin Airport”.

When Ms Williams finally entered the terminal, she said there were still 30 minutes from security before she went through.

“We had to queue outside first and while I believe they call it ‘stopping,’ we queued.

“We queued for an hour to get through security,” Ms. Williams said.

Once through security, Ms Williams said the queues were worse, if any.

“By 6 a.m., the line for Burger King was around the corner, past the escalators.

“I don’t wait for food anymore because now I know what to expect, but they’re just crazy,” said the frequent flyer.

DAA said it is not involved in staffing food court spaces because “all restaurants, cafes and shops are operated by third-party vendors and not DAA, so staffing would be handled directly by the vendors.”

Oireachtas Transport Committee Chair Kieran O’Donnell TD said Dublin Airport should measure where people queue, “either inside or outside”.

While acknowledging that there have been “huge improvements” in queuing times at Dublin Airport, Mr O’Donnell said “in the interests of clarity Dublin Airport should measure the security times from which ‘people start queuing, regardless , whether they are inside or outside the airport terminal.

“The DAA needs to be absolutely clear on this,” O’Donnell said.

Another Oireachtas Transport Committee member, Joe Carey TD, said that while there had been improvements in passenger management at Dublin Airport.

“It’s clear they’re still struggling with passenger throughput this summer.”

Mr Carey said further consideration should be given to other airports such as Shannon and Cork to ease the pressure on Dublin.

DAA said staff numbers have returned to pre-pandemic levels with the addition of 400 additional employees since October 2021 and they continue to recruit to increase their numbers.

While cases of passengers missing flights have declined since the chaos earlier this summer, it was revealed just last week that there are currently more than 4,200 lost bags at the airport.

This lost baggage is not the responsibility of the DAA but of the various airlines and ground handling partners tasked with handling baggage at airports.

https://www.independent.ie/news/dublin-airport-accused-of-massaging-queue-figures-by-not-counting-time-passengers-spent-waiting-outside-t1-just-to-get-into-the-building-41893392.html Dublin Airport is accused of ‘massaging’ queue numbers by not counting the time passengers waited outside T1 just to get into the building

Fry Electronics Team

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