Dublin Airport The authority (DAA) has confirmed that it has “paused” the sale of new Fast Track Passes “for the time being”.
he Fast Track system uses cashless technology to allow passengers to purchase tickets through self-service kiosks, allowing them to bypass security queues.
However, after the chaos at the airport in recent days – which has left hundreds of passengers waiting in queues for hours – no additional Fast Track Passes are now available.
In a statement released on Twitter this morning, DAA said: “All existing bookings remain valid and will be honored. This step is one of several measures being taken to improve security checks for all passengers.
“Furthermore, Dublin Airport can confirm that given the difficulties experienced by passengers over the past weekend, all Fast Track bookings from March 25th to 27th will be refunded.”
DAA said the security delays were due to staff shortages.
It added that peak hour queues are likely to continue “in the coming weeks” as additional trained security personnel continue to be brought on board.
In a statement released yesterday, the agency said: “DAA would like to apologize for the long delays passengers have experienced at Dublin Airport over the past few days.
“We apologize for the stress and inconvenience this has caused, especially to those who have missed a flight as a result.
“We deeply regret that our valued customers have had this experience.”
DAA said it was taking “immediate action” to address the issues but that those processes are taking several weeks and are taking place against the backdrop of growing passenger numbers at Dublin Airport.
The agency said it had hired 100 additional staff since the beginning of the year, but there have been delays in getting it up and running due to increased checks by security staff before they can start work at the airport.
It added: “These and other factors, including the Covid-related absence, are impacting the time it takes passengers to clear security, particularly at busy times like last weekend.
“Unfortunately, security queues are likely to continue during busy periods in the coming weeks as we continue to bring additional trained security personnel on board.”
It comes like Ryanair advises its customers to arrive at Dubin Airport three and a half hours before their flight due to security delays.
The airline said check-in desks, kiosks and baggage drop would also open three and a half hours before departure.
Long queues have been reported at the airport for the past week, with tales of passengers missing flights for waiting so long at security. Some reports describe security check waiting times of 90 minutes.
The Consumer Association (CA) said it had received a number of reports from customers missing flights due to sec delaysurity.
https://www.independent.ie/news/dublin-airport-suspends-sale-of-new-fast-track-passes-as-queue-chaos-continues-41498563.html Dublin Airport is suspending the sale of new Fast Track Passes as queue chaos continues