The DUBLIN Airport Authority has been warned to end the queue chaos or face lower passenger charges – after travelers queued outside the terminals again today.
Airport chiefs said they were “prepared for an extremely busy Easter”. additional security lanes open and the queues move steadily in the morning.
But they could lose hard cash if the Air Transport Regulation Commission cuts passenger fees.
The Commission does not have the power to impose a blanket fine on the DAA, but it does set the rate of passenger fee the airport charges airlines for anyone passing through the facility.
And the CAR can reduce the fee from the current €7.58 per person if the airport experience isn’t up to par.
In a statement, the regulator said: “The Air Transport Regulation Commission regulates airport charges Dublin Airportwhich sets the maximum per-passenger flight revenue that Dublin Airport can collect from airlines.
“As part of calculating the costs and revenues underlying airport charges, CAR has a comprehensive set of service quality metrics with targets.
“If these targets are not met, corresponding downward adjustments to airport charges can be made.”
The CAR said it suspended its requirements from March 2020 to December 2021 because of the “negative impact” of the Covid pandemic.
However, it added that from “Jan. January 2022” was partially reintroduced, “including the metrics for security queues”.
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The CAR said: “Due to the high number of staff absenteeism due to Covid-19 at Dublin Airport in January and February this year, the Commission has waived the potential downward impact on the maximum level of the airport charge per passenger.
“Since the start of the summer season, March 27, the Commission has informed the DAA that it is less likely to apply a waiver unless exceptional circumstances exist.”
Dublin Airport has warned it could take passengers three and a half hours to get through baggage and security, plus an additional 30 minutes if a car is parked.
A spokesman said: “With additional security lanes and the support of our TaskForce, Dublin Airport is prepared for a very busy Easter holiday season.
“We thank passengers for taking our advice to arrive up to three and a half hours before departure.
“We are currently managing the flow of passengers as part of a carefully planned process with the aim of keeping passengers safe and ultimately ensuring that passengers are operating their flights.
“We have opened ten security gates in T1 and the queues are moving steadily.”
https://www.thesun.ie/travel/8635860/dublin-airport-warning-fees-slashed-easter-chaos-queues/ Dublin Airport told end of queue chaos to avoid fine after ‘extremely busy Easter’ alert