The issue affects E.on Next and Sainsbury’s Energy customers. Direct debit payments due on March 1st will be made later this month
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That means households will need to make sure they have cash in their accounts so they can cover payments when they arise.
The technical issue is likely to affect thousands of customers of E.on Next and Sainsbury’s Energy, both owned by E.on.
It concerns payments that will be made on March 1st but will now leave the account on March 15th – two weeks later.
E.on customers affected by the mistake should have been contacted energy supplier, explaining that an invoice will be issued later.
How the energy bill crisis affects you
If you paid your bill manually after a failed direct debit, you won’t be able to make another payment by E.on on March 15 because you already paid your bill. .
But if another transaction occurs by mistake, you should contact E.on – you can find a way to talk to their customer service team about it. website.
E.on says that April payments should leave accounts on the correct date.
Worried about paying your energy bill? Let us know: firstname.lastname@example.org
The energy giant did not say exactly how many people were affected by the mistake but said it was a “relatively small number”.
MoneySavingExpert also said it had heard from dozens of people on social media and the MSE Forum about the delay.
E.on has over three million UK customers.
A spokesperson for E.on said: “This issue is being worked on and we are contacting the affected customers to apologize and inform that their payment will be made around the next date. March 15.
“This will not affect future payments.”
The payment error from E.on occurs as households prepare for an increased energy bill from next month.
Regulator Ofgem has confirmed that they are increasing the price cap to £693 from £1,277 to £1,971 from April 1 – a 54% increase.
Prepaid customers will be hit harder, with an increase of £708 from £1,309 to £2,017.
The energy price limit sets a limit on how much your supplier can charge for each unit of gas and electricity you use and is currently reviewed twice a year.
Rising energy bills mean that the usual advice of switching suppliers has been overturned – with no fixed-rate energy deal right now that can beat the price cap.
The only exception is for some existing customers, who may find their energy supplier offers them a price-limit matching deal.
For example, earlier this month, E.on’s cheap fixed rate deal was pulled just a few hours after it was flagged by Martin Lewis.
The founder of MoneySavingExpert flagged the one-year fix E.on Next Online V11 to his 1.3 million followers on Twitterset at the same rate as the April 2022 price cap.
E.on customers who pay by direct debit and are currently at a rate cap, have been offered the transaction by mail and through the E.on website.
https://www.mirror.co.uk/money/eon-customers-hit-direct-debit-26436240 E.on customers experience direct debit error - with monthly payments affected