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EasyJet and Ryanair customers who have been stopped boarding flights can claim up to £520

A report has revealed how Ryanair and easyJet customers were wrongly told they needed to have at least six months left on their passports to travel to the EU, rather than three.

easyJet customers could be owed compensation
easyJet customers could be owed compensation

easyJet and Ryanair customers who have been incorrectly told their passport is not valid before boarding a flight are being urged to claim compensation.

Passport rules have changed since Brexit as Brits can no longer travel to the EU on a passport that is about to expire.

The new measures mean you must have at least three months left in your passport from the day you want to leave an EU country.

These rules apply to EU countries (excluding Ireland) as well as Andorra, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland and Vatican City.

However, a report by The Independent has revealed how Ryanair and easyJet customers were wrongly told they needed to have at least six months left on their passports to travel to the EU, not three months.

If this has happened to you and you were denied boarding, savings expert urges you to claim compensation of up to £520 per person.







Ryanair customers could also be owed money by the airline
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Picture:

CRAWLEY/EPO-EFE/REX/Shutterstock)

Any money you might be owed would add to a full refund for your original flight.

Civil Aviation Authority (CAA) rules state that passengers wrongly denied boarding on a flight are entitled to either a full refund or an alternative flight.

Coby Benson, an attorney at Bott and Co, also told MoneySavingExpert that being wrongly denied entry would also trigger compensation.

Have you successfully applied for flight compensation? Let us know: levi.winchester@reachplc.com

He said: “If the passport is misread, then the denied boarding provisions apply unconditionally.”

The amount of compensation you might be entitled to depends on the length of your original flight and the delay in arriving at your destination.

For example, an initial flight of less than 1,500km and a disruption time less than 2 hours later at the final destination would trigger £110 compensation.

If you arrive more than two hours later, the money owed increases to £220.

For medium-sized flights between 1,500km and 3,500km, the compensation is £175 for a disruption time of less than three hours or £350 for more than three hours.

For long-haul flights over 3,500km, compensation of £260 is triggered for delays under four hours or £520 for delays over four hours.

EasyJet passengers can request a refund, make an expense report and start a full claim for damages on-line.

Ryanair passengers must email the airline to request a refund, although you can make one Expense and compensation claim online.

Under the new post-Brexit rules, your passport must be less than ten years old on the day you enter an EU destination.

If you renewed your current passport before the previous one expires, additional months will be added to its expiry date – meaning it would be valid for more than ten years.

But any additional months in your passport over ten years will no longer count towards the minimum duration for travel within the EU.

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https://www.mirror.co.uk/money/easyjet-ryanair-customers-stopped-boarding-26927326 EasyJet and Ryanair customers who have been stopped boarding flights can claim up to £520

Fry Electronics Team

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