EDF is setting aside a further £5million to help struggling households pay their energy bills

EDF Energy has injected a further £5m into its customer support fund. It comes after the energy giant confirmed a £1.4million fund earlier this year to help families pay their bills

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Martin Lewis advises after viewer’s energy bill doubles

EDF Energy has made a further £5million available to families through its hardship support fund to help get households in trouble.

The energy giant had already poured £1.4million into its customer support pot earlier this year.

The additional funding means EDF now has a total of £6.4m available to help families struggling to pay their energy bills.

The money will not only be used to help customers who are in debt or struggling financially, but also for energy-efficient home appliances so families can reduce their bills.

The money available in the customer support fund comes on top of the £4 million made available by EDF under its Warm Home Discount scheme.

The Warm Home Discount scheme allows eligible families to receive a one-off payment worth £140 applied to their energy bill.

EDF has injected a further £5million into its customer support fund


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How the energy bill crisis is affecting you

Through the Customer Support Fund and the Warm Home Discount scheme, EDF has £10.4million in cash available this year to help those most in need.

Philippe Commaret, Managing Director, Customers at EDF said: “We know more and more people will be struggling to pay their energy bills, so we are doing everything we can to try and help.

Are you worried about your energy costs? Let us know:

“What is worrying is that if current market trends continue, energy prices will start to rise again. And we know that this additional support that we are announcing today will not be enough this year to help everyone in need.

“Households will need help before prices start to rise again in October, with greater adoption of energy efficiency and financial help for those struggling with rising costs.”

You can apply for the Customer Support Fund by filling out a form online.

The program is run by Charis and funding is provided on a case-by-case basis. EDF said you must continue paying your bills while your application is being processed.

EDF isn’t the only energy company running a hardship fund – we explain it below…

Get help with your energy bill

British Gas has an Energy Trust fund which is accessible to everyone, not just British Gas customers, provided they meet the eligibility criteria.

You can also get help from the following energy suppliers if you are already a customer:

The exact eligibility requirements vary depending on the energy supplier. In some cases, you must use certain services in order to apply.

Generally, before applying, you must first have spoken to a debt counselor and you must provide proof of your income and explain why you are behind on your bills.

You can also use Turn2Us’ free grant finder tool to see what help is available where you live.

If you’re having trouble figuring out what grants or help you might be eligible for, speak to one of the specialized energy charities.

They can also help you if you think you have been treated unfairly and want to make a complaint.

Finally, there are energy programs for people on low incomes or benefit recipients – but unfortunately these are closed for this winter.

They’ll reopen later this year, so keep an eye out for when they’re accepting applications again.

There is the Warm Home Discount scheme which offers £140 lump sum payments for those receiving the guarantee element of the pension credit or on low incomes.

Or you’re eligible for the Winter Fuel Payment scheme, where State Pensioners can get between £100 and £300.

Low-income households can also get £25 a week to help with energy bills in winter thanks to the Cold Weather Payment scheme.

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Fry Electronics Team

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