Energy customers affected by billing errors, which means that direct debits are collected late

The issue affects a “small number” of Bulb customers who were due to be debited by the utility on June 1. Here’s what you need to know

Bulb customers are affected by a technical glitch
Bulb customers are affected by a technical glitch

Bulb customers have been hit by a billing error, meaning some direct debit payments are being collected later than usual.

The issue affects a “small number” of households who were due to be collected by direct debit from the utility on June 1.

Those customers will instead receive their payments later in June.

Bulb, which has around a million customers, has emailed all concerned with details of the date their funds will be withdrawn.

You don’t have to do anything as the money should be collected automatically.

According to the energy company, the energy company blamed a “technical failure” at its direct debit provider for the disruption savings expert.

An email sent to some households said: “We normally take your energy payments on the 1st of the month.

“Unfortunately, a technical problem caused a delay this time.”

It continued: “Sorry for the extra hassle. We will be back to normal next month.”

If you are affected by the issue, you need to make sure you have enough funds in your account to cover the later payment.

Or if you paid your bill manually after your direct debit failed, Bulb said you shouldn’t get another payment that month.

However, if another payment goes out in error, meaning you’ve paid the same bill twice, contact Bulb.

A spokesman for Bulb said: “Due to this outage, a small number of DD payments have been canceled for June 1st.

“We have already started notifying affected members and explaining to them that their payments will be collected in the coming days and notifying them of the payments accordingly.

“No other payments were affected that day and members do not need to take any action.”

Bulb was placed under “special administration” in November 2021 after admitting she could no longer afford to stay afloat.

This process meant the company was backed by taxpayer money so it could continue to operate as a business and provide energy to its customers.

Bulb recently reopened its energy hardship fund for customers struggling.

The exact help available will depend on your individual circumstances but may include a grant of £140 which you do not have to repay.

You may also be able to write off up to £2,000 worth of debt.

Other support you might be offered includes help buying energy efficient appliances such as refrigerators and washing machines.

Bulb’s help is offered in conjunction with Citizens Advice. You can access the Pear funds online.

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Fry Electronics Team

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