A notification was sent to select accounts identified as being at high risk from hackers, asking them to turn on an enhanced security feature called Facebook Protect
Image: AFP via Getty Images)
Facebook users have reported being banned from their accounts for not responding to a message that was mistaken for spam.
Users who realized the alert was genuine tried to follow the social network’s instructions – but an issue is currently preventing them from regaining access.
A notification was sent to select accounts identified as being at high risk from hackers, asking them to turn on an enhanced security feature called Facebook Protect.
Many users have been given a deadline of March 17 to set it up themselves, or their accounts will be suspended until it’s done.
However, some Facebook users thought the message was a scam and ignored it, as the email@example.com email address used did not seem legitimate to some.
However, when the deadline expired, users were told they had to turn on Facebook Protect to get in, but those who went ahead with it claimed the system in place was broken, meaning they’re still banned.
And the authentication tools – like a text message to prove who you are – don’t work.
“I was banned from Facebook indefinitely today for not responding to emails from Facebook (which looked like a scam) about their new Facebook Protect system, which I had to activate until today,” said one user called.
AFP via Getty Images)
“So far the text and security key options are not working, many are reporting.”
Another user said, “This Facebook protect thing is so annoying because I can’t turn it on and I need Facebook for work, so I really hope Facebook fixes the stupid code.”
Facebook Protect is a special monitoring program for people who are at increased risk of being attacked by hackers.
This includes human rights activists, journalists and government officials.
https://www.mirror.co.uk/news/uk-news/facebook-users-banned-indefinitely-ignoring-26520358 Facebook users have been "banned indefinitely" for ignoring messages that some thought were spam