Ticket holders for the Beauty and the Beast Musical performance at the Bord Gais Energy Theater were “disappointed” when the show was canceled with less than two hours’ notice.
children and children were among ticket holders who had booked a non-refundable hotel room and arrived in Dublin before the show.
“Unfortunately, due to illness, both performances (2:30 pm and 7:30 pm) of Beauty and the Beast are all cancelled, today Saturday, December 10, 2022,” Bord Gais Energy Theater said on its Facebook page.
“We will be updating all customers with more information soon, and we appreciate your patience. We sincerely apologize for the inconvenience this will cause.”
Ticket buyers said they received an email at 12:45pm today that the show had been canceled due to illness. They said a follow-up text message was sent to ticket holders at 13:10 before the 2:30pm show.
The theater says tickets will be valid for a new date for the performance.
One mother said she spent 300 euros on four tickets for her family and booked a hotel for today’s performance.
“The kids were very upset and we couldn’t cancel the hotel after 12pm so it was too late to cancel, costing us €180. Trains are €100 return. Totally ridiculous,” she said.
“If they had informed us last night we would have canceled the hotel. Made us empty our pockets in our hotel room two weeks before Christmas and now it costs more money to pay for other things the kids have to do tonight,” she said.
Another mother said she had arrived in Dublin at 1pm today from Waterford for a 2:30pm performance and said it was “absolutely shameful” to be left uninformed.
“There are three adults in my group, two of us moms who are treating themselves to a much-needed day off, and our friend has overseas business trips tomorrow.
“Just not good enough. The tolls and fuel costs are enough to make a loss now.”
Another audience member recounted how she took the train to Dublin to see an early show with her sister, mother and six-year-old daughter.
“Arrived in Dublin at 1pm, went to get something to eat and got a text at 1:10pm. Pure utter raging. Our train home has until 7pm tonight and because it’s a busy time they couldn’t accommodate us on the earlier train,” she said.
In an email to customers Ticketmaster said: “The event organizers are working to arrange a new date and as soon as we receive any update on this we will contact you to let you know. Your ticket will be valid for this new date.
“Please understand that our Fan Support teams are extremely busy at the moment, so we advise you not to contact us. Instead, you can find a lot of information and answers to your questions in our portal.”
It added: “We apologize for any disappointment this has caused.”
Bord Gais Energy Theater has been contacted for comment.
Do you have a Dublin story?
If so, you can contact us here
https://www.independent.ie/regionals/dublin/dublin-news/families-out-of-pocket-for-hotels-and-travel-as-beauty-and-the-beast-shows-cancelled-at-short-notice-42210205.html Families run out of money to buy hotels and travel as Beauty and The Beast shows are canceled for a short time