Fans were given 75 free food and drinks at the Aviva American Football game after the payment system went down

An error in the processing of BANK cards resulted in 75 percent of the food and drink allotment for Saturday night’s American football event at Aviva Stadium being given out for free.

he Aer Lingus College Football Classic event brought color and cheer to the capital as the Northwestern Wildcats and Nebraska Cornhuskers descended on the city with some 15,000 fans traveling from across the United States.

Another 3,000 sports fans traveled from Europe and the rest of the crowd were Irish based sports fans.

But around 5:30 p.m., a problem arose with the payment system being used by the event catering company, and organizers continued to provide free food and drink to customers while the problem was resolved, an operation that lasted about two lasted hours.

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Queues at Aviva Stadium

Levy UK + Ireland, who provided food and drink at the event, said the technical issue was not the Aviva Stadium’s fault but was with the payment provider, a company called Sumup.

“Due to technical issues caused by our payment provider Sumup, we were unable to process card transactions at Aviva Stadium for two hours during the Northwestern Wildcats vs. Nebraska College football game,” said a spokesman for Levy UK + Ireland.

“Reports that this issue is due to technical issues at the Aviva Stadium are inaccurate, the issue is solely due to the external network system that the payment provider uses to process transactions.

“This was not a technical issue limited to just the Aviva Stadium or Ireland. Our team at Aviva Stadium were very quick to ensure the fan experience was maintained and the food and drink kiosks were kept open at all times to serve customers.

“Payment systems resumed at 7:30 p.m. and fans continued to enjoy the college football event. We sincerely apologize for any inconvenience this has caused our customers and would like to thank our employees at Aviva for the spirit they have shown in keeping everything running,” they added.

The spokesman said the decision to dispense the food and drink without payment was a joint decision by Levy UK+Ireland and Aviva Stadium Management in order to preserve the customer experience as best as possible.

“We were able to take payments for a period of time before kick-off and after half-time when the issue was resolved, but we gave away about 75 percent of the food and drink supplies we allocated for a game of this size,” they added added.

When asked who would have to foot the bill for the free food and drink, the spokesman said they were already in contact with the payment provider to begin the process of recovering those costs.

https://www.independent.ie/irish-news/fans-got-75pc-of-food-and-drink-free-at-aviva-american-football-game-after-payment-system-went-down-41943466.html Fans were given 75 free food and drinks at the Aviva American Football game after the payment system went down

Fry Electronics Team

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