Jon Compson has more than a thousand pounds out of his own pocket after being forced to miss a Ryanair flight amid confusion over post-Brexit passport rules
Image: Jon Compson)
A father has missed half his holiday and is more than a thousand pounds out of his own pocket after Ryanair misinterpreted a passport rule proving the scourge of the UK bank holidays.
Jon Compson is among a growing number of people in the UK who have been prevented from going on holiday despite having months before their passports expire.
Unlike many others who flouted post-Brexit rules, Jon should have been allowed to fly to Portugal with his girlfriend and two children on March 31.
Seemingly overzealous Ryanair staff decided his passport prevented him from traveling and forced him to wave goodbye to his family at Stansted Airport.
Two days of frantic research later, Jon finally realized that the low-cost airline had made a mistake in allowing him to take another flight to Portugal.
Photo only via Getty Images)
“The financial cost is bad enough, but because of this mistake, my family and I spent two days in extreme stress and anxiety,” Jon told The Mirror.
“I haven’t had a reply from Ryanair yet but I’m not very hopeful that they will pay out so I will most likely have to make my claim through the Financial Services Ombudsman.
“It caused a lot of stress for all of us, my girlfriend had to travel with all our luggage including two large suitcases and two car seats.
“My twins were very upset and couldn’t understand why I wasn’t with them. It’s the first time we’ve been apart since she was born.”
Before arriving in Stansted, Jon carefully checked with the Portuguese consulate and the UK consular section to make sure his passport – which expires in October 2022 – would be OK to fly on.
Despite being assured that this was the case, Ryanair check-in staff refused to let him board.
“The manager was very rude and uncooperative and showed me government policy on his phone,” he said.
Since the UK left the EU, some European countries in the Schengen area have required passports to be no more than 10 years old at the time of issue.
However, most countries also require passports to be valid for at least three (sometimes six) months after the date of travel.
Believing his travel document was in fact invalid, Jon booked an appointment for an emergency passport worth £177 along with an easyJet flight worth £262.
Three days before he was due to receive his new passport, he called immigration and consulates only to be told his passport was supposed to be valid.
At this point, Jon decided to give Ryanair check-in another try and booked himself a £282 flight for the next day.
Getty Images/Image source)
He made it on board with no problems or questions about his passport.
When all the last minute bookings, non-refundable appointments and more expensive car hire are factored in, Jon has more than £1,200 out of pocket.
“I haven’t had a response from Ryanair yet, but I’m not very confident they will pay out,” Jon said.
“Most likely I will have to pursue my claim through the Finance Ombudsman.
“I will definitely not fly with them again unless I have absolutely no choice.”
Ryanair has been contacted for comment.
https://www.mirror.co.uk/news/uk-news/dad-forced-leave-twins-6-26810991 Father forced to leave twins, 6, at passport gate due to Ryanair Brexit blunder