Fitbit is refunding its flagship Ionic smartwatch, saying the device poses a burn risk and should not be worn anymore.
Batteries in Ionic smartwatches can overheat, posing a risk of burns,” the company said in today’s recall notice.
“If you own a Fitbit Ionic, please stop using your device.”
The Ionic was sold in Ireland between 2017 and 2020. About 1.7 million of those were sold around the world.
Fitbit, which has its European headquarters in Dublin, says that owners of the Ionic should dispose of it themselves rather than return it to the retailer it was purchased from.
The company says it will refund Ionic owners who complete a registration form (at www.help.fitbit.com/ionic) with their Fitbit account and email details to which their Ionic watch is linked. .
However, it only seems to offer refunds via Mastercard or Paypal debit cards.
The company also says that affected Ionic owners “can also receive special discounts on select Fitbit devices, bands, and services, if available in your area, for a limited time.” term”.
The recall only applies to the Ionic smartwatch and does not apply to any other Fitbit devices.
Fitbit acted after a US regulatory report, citing second and third degree burns due to reports of Ionic batteries overheating around the world.
However, the company says that the actual percentage of batteries overheating is small.
“We receive a very limited number of reports of the battery in the Fitbit Ionic smartwatch overheating, posing a burn risk,” their statement said. “The totals in the US regulator announcement represent less than 0.01 percent of the units sold. These incidents are very rare.”
https://www.independent.ie/business/technology/fitbit-offers-refund-on-ionic-smartwatch-citing-burn-hazard-41403268.html Fitbit refunds Ionic smartwatches, citing burn risk