Frustrated after TUI twice canceled flights from Cyrpus to the UK, the Powell family posted a picture of their daughter, 6, in tears from “exhaustion”.
Image: Anna Saunders / SWNS)
A six-year-old girl was left in tears after her family’s two flights back to the UK were canceled and they were all stranded at an airport in Cyprus.
Holidaymaker Glenda Powell, 40, took to social media on Sunday night to share a picture of her “exhausted” daughter Freya crying after travel company TUI twice canceled its flights.
“Second attempt to get home…So our flight to Manchester was cancelled…I literally got off the bus at the airport only to be turned right back around to go back to the same hotel/room,” she wrote.
“Absolute joke … Tui, this is the face of a six-year-old who is exhausted from the 10pm drive to the airport and just wants to go home, we were supposed to get on our plane 24 hours ago.”
The exhausted mother said when it became clear the family would not be boarding their flight as planned, her children “broke down in tears from fear and just wanted to go home”.
Photo only via Getty Images)
Glenda and her husband Stephen, both police officers, said TUI “won’t even get us all inclusive even though they completely failed to take us home”.
The family have been forced to stay in a hotel while awaiting their flights back to Manchester Airport but said they are not convinced they will come home “until the landing gear comes up and we’re airborne”.
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“I feel like TUI told us what we wanted to hear just to keep the peace when emotions were running high,” she said Daily Mail.
“There’s a lot going on in the world that’s a lot worse, but when you save and pay for a service, you expect them to deliver.”
TUI has reportedly issued a statement apologizing for flight cancellations and saying it is in contact with passengers to update them on new departure times.
Anna Saunders / SWNS)
Anna Saunders and her family were also angry and frustrated after their holiday was canceled by TUI from Stansted Airport.
They were supposed to go to Cyprus but their trip was eventually canceled after being initially delayed.
Experts have warned the travel chaos will continue this weekend as around half a million Brits head on holiday for the Queen’s Platinum Jubilee weekend.
Paul Charles, Managing Director of travel consultancy The PC Agency, said MailOnline : “Unfortunately I think it will get worse because we will peak in a few days.
“Monday 6 June is set to be the busiest day since 2019 with 2,864 UK departures and the same number of domestic flights – it will be the busiest day since the pandemic.
“There will be extraordinary pressure on processes at airports to collect flights on time and on schedule and as many staff as possible will need to be on duty. But you know, despite the fact that the vast majority of flights operate in time, there will still be long queues at times and it may well be that some last-minute cancellations continue.
Mr Charles predicted the next busiest time would be the last week of July and warned airlines and airports are unlikely to have hired enough additional staff by then but there will still be a “number of challenges”.
The Mirror has reached out to TUI for comment.
https://www.mirror.co.uk/news/uk-news/girl-6-cries-exhaustion-family-27107347 Girl, 6, 'cries from exhaustion' as family stranded in Cyprus after TUI flights