Glenda and Stephen Powell were due to travel home to Bristol from Cyprus with their two young children but their flights were cancelled, leaving their daughters in tears
Image: Glenda Powell (Facebook))
A couple claim they were stranded in Cyprus after their flight home was canceled “several times”, leaving their six-year-old daughter in tears.
Bristol parents Glenda and Stephen Powell have called their stressful ordeal an “absolute joke” as they desperately try to get home.
The couple were due to travel back to Bristol Airport from Paphos, Cyprus, with their two young children at the weekend – but were stuck at a hotel after their TUI flight was canceled twice.
Ms Powell said the family was lucky to have overlooked problems at Bristol Airport when they departed on May 21.
However, she said they were concerned about the number of flights that had recently been canceled ahead of her journey home.
She said she is sorry those are having to postpone their holiday plans but said: “A large group of us are stranded in Cyprus and we cannot come home”.
Universal Images Group via Getty Images)
Taking to social media last night (May 29), she shared a photo of her “exhausted” six-year-old daughter crying because she couldn’t come home. Bristol Live reports.
“Second attempt to get home… So our flight to Manchester was cancelled… Literally got off the bus at the airport to be turned right back around to go back to the same hotel/room.”
She added: “Absolute joke…TUI this is the face of a six year old who is exhausted from the 10pm drive to the airport and just wants to go home, we were supposed to get on our flight 24 hours ago.”
Ms Powell, who works as a police officer with her husband for Avon and Somerset Police, said she had seen armed police officers patrolling the airport, before adding that the lack of TUI representatives had left many families “completely stressed”.
Her husband was due to attend a three-day trial at 9am this morning to testify at Bristol Crown Court but was forced to cancel his arrival.
She said: “We were then emailed to say that on 30 June we would
“Families checked the status of the flight themselves online and rumors swirled that it had been cancelled.
“In fact, when we arrived at the airport and unloaded our luggage, we didn’t even enter the airport because the information board indicated that our flight was canceled again.”
“My daughters burst into tears from fear and just wanted to go home,” she added.
The 40-year-old said they were then told their flight was changed to 7.15pm tonight but isn’t convinced “until we take off”.
Photo only via Getty Images)
The couple say the situation was an “absolute joke” and “TUI won’t even get us all inclusive even though they completely failed to take us home”.
TUI has now issued a statement apologizing to its customers for flight cancellations and claiming to have been in contact with passengers to update them on new departure times.
A spokesman said: “We would like to apologize to customers traveling from Paphos to Bristol on flight TOM6677, which was unable to depart as scheduled on Saturday 28 May due to operational issues.
“All affected customers have been offered social vouchers, accommodation and meals while we work through a new flight schedule.
“We were in regular contact with customers and informed them of their new departure time as soon as possible. Customers are now due to arrive in Manchester tonight and return transport to Bristol Airport will be provided.
“We would like to thank our customers for their patience and understanding during this time.”
Last week Bristol Airport announced that 300,000 passengers were expected to travel this week in light of the Queen’s platinum jubilee.
More than 30,000 customers will fly on some days between May 26 and June 5, the airport said, as it again urged customers not to arrive too early as check-in and security may not be open.
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The airport has said travelers will arrive five hours before departure, adding to the airport’s congestion.
Long queues and delays have been experienced at Bristol Airport in recent weeks as the airport experiences a “huge pent-up demand for travel”.
People had to wait for hours to collect their luggage while passengers queued outside the airport during security robberies earlier this month.
https://www.mirror.co.uk/news/uk-news/girl-6-tears-after-family-27102496 Girl, 6, in tears after family stranded abroad as TUI flights were canceled 'several times'