A home that looks after adults with learning disabilities has been told to improve after safety concerns.
Henson Court in Bognor was deemed “in need of improvement” following an inspection by the Care Quality Commission (CQC) in June.
Inspectors said the newly registered service, which is taking care of six people, was “not always safe” or “well run” and found one resident had “unexplained bruises”.
The commission found violations related to protecting people from abuse and governance.
“People were not always protected from avoidable harm,” the inspectors said.
“A relative told us about an occasion where his loved one had unexplained bruises that the service had not reported to them.
“Another relative shared their concerns about safety and the potential impact this was having on their loved one and how this had previously been managed.
“They told us about two incidents where people were upset which resulted in their loved one getting hurt.”
Dillen Iyavoo, chief executive of Pathway Healthcare Ltd, which runs Henson Court, said the company was “disappointed” with the result and that the bruising incident in the report was not “recognized by a previous manager who left the organization “some” appropriate” had been addressed a long time ago”.
“We are disappointed with the overall score in the report but pleased to be rated as good by CQC on three out of five key issues, caring, effectiveness and responsiveness,” said Mr. Iyavoo.
“The incident mentioned in the report was not adequately addressed by a manager who left our company some time ago. As soon as we became aware of the incident, we immediately reported it to all key stakeholders, we thoroughly investigated it and reported it appropriately, including CQC.
“The new experienced manager works very effectively with the people we support and their staff teams and this is recognized several times in the body of the inspection report, in fact there are many more positive comments than negative ones in the report.
“We will continue to work positively with the people we support, their families and health and social care professionals to provide great person-centred care and support.”
Inspectors commended the home’s staff for their “compassionate” and “empowering” care.
“People were supported by staff who understood best practices in relation to the wide range of strengths, impairments or sensitivities that people with a learning disability and/or autistic people may have,” they said.
“This meant people received compassionate and empowering care that was tailored to their needs.”
They also praised the home’s current manager.
“Management was visible on duty, approachable and showed genuine interest in what people, staff, family, attorneys and other professionals had to say,” the inspectors said.
“This was a new service with a person-centric focus, working closely with loved ones and professionals to support people to gain independence and achieve good outcomes.”
https://www.theargus.co.uk/news/20673750.henson-court-bognor-regis-told-improve-cqc/?ref=rss Henson Court in Bognor has been urged by CQC to improve